[Resolved]  Citrus Payment Solutions — paid property tax through ghmc app

Address:Uppal Hyderabad Telangana

Respected madam /sir

Iam g. Rajashekar i have paid a property tax through ghmc app by ur citrus solutions pvt. Ltd through google pay upi, transaction details are transaction id :[protected]
Citrus solutions pvt ltd. Paid upi is
[protected]@axisbank and amount was debited, but the tax was showing due so please i request you to solve my problem and refund my amount to same upi id as soon as possible.

Thanking you
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May 16, 2020
Complaint marked as Resolved 
Verified Support
Apr 15, 2020
Citrus Payment Solutions Customer Care's response
Hi Shekar,

We will assist you soon.

Regards
Team Citrus
Verified Support
Apr 15, 2020
Citrus Payment Solutions Customer Care's response
Hi Shekar,

You shall receive your refund within 2-3 working days. Please find the needful RRN[protected] no. for the same.

Regards
Team Citrus
Complaint comments 

Comments

To
Citrus solutions

My name is Praveen .

I have made an payment to pay property tax through GHMC website ..

I have paid an amount of rs 3728 using Google pay and it went through citrus solutions Pty ltd.. and the amount has been debited from my account..
But it still shows the property tax pending in GHMC website..

The transaction details are;

Amount paid: rs 3728
27th April 2020 at 6:42 PM.

UPI Transaction I'd :
[protected]

To:
Citrus solutions Pvt ltd
citrus [protected]@axisbank

From : kotak bank 811 savings account.

Please resolve the issue ASAP.
Citrus Payment Solutions Customer Care's response, Apr 28, 2020
Verified Support
Hi Vishal,

We regret the inconvenience caused. Your transaction with Citrus ID OL7987324318168387595 processed on 27-04-2020 for Rs. 3728 was a failed transaction. The amount has been refunded to your source account on 28-04-2020 and shall reflect into your account within 5 to 7 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

Regards,
Citrus Support Team
To
The Citrus solutions.

Thank you for sending back my amount.

I again did the payment to GHMC to pay property tax..I did through UPI and it went through citrus.

It shows the payment still under processing.

Please check the attachment..

Please clear the payment to GHMC ASAP.

Citrus Payment Solutions Customer Care's response, May 2, 2020
Verified Support
Hi,

Please note that your transaction with Citrus ID OL6149173538892437180 processed on 01-05-2020 for Rs. 3728 was a failed transaction. The amount has been refunded to your source account on 02-05-2020 and shall reflect into your account within 5 to 7 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

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