[Resolved] Citrus Payment Solutions — payment debited from my account, but not credited to sun direct merchant | |||
Hi, I am done my sundirect recharge through my.sundirect.in site on 12th June 2019. When I clicked on recharge it was redirected to citrus payment gateway. In that I selected payment type as phonepay and the transaction was successful in phonepe app and amount was debited from my account. But citrus payment gateway page expired after some time and my sundirect recharge was not done. When I contacted phonePe guys they said that the amount was credited to merchant, but the sundirect guys said that they didn't received payment. Trasaction details in Axis bank: UPI/P2M/[protected]/CITRUS SO/Axis Bank/transac Transaction ID in phonepay: AXId717860b5b12444593b8b114e8ab1c97 Please help me to resolve this issue and get my money credited back into my account as soon as possible. Thanks. Was this information helpful? | |||
Jul 22, 2019 Complaint marked as Resolved Verified Support Jun 17, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
 2 Comments | |||
Comments
Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://application.axisbank.co.in/webforms/axis-support/sub-product/FraudDispute-Disp.aspx Regards, Team Axis Bank.
Reply
I recharged mysun direct [protected] account, payment was successful but tv doesnot got recharged, i made recharge through phone pe and the transaction id number is AXlaef37f6a713a4753802f0e61bd98bba8
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Citrus Payment Solutions Customer Care's response, Jun 17, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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