[Resolved] Citrus Payment Solutions — payment debited from my account | |||
Sir on 23rd april Rs.26970/- paid on account of contribution for CGHS Pensioners Card through online bharatkosh.gov.in and site detail Transaction number[protected] Challan no. 121724230419000005515 dated.23.04.2019 21:10:39 and my account Transaction reference no. [protected] Axis bank ltd. but the site is not showing successfull challan so please do the needful otherwise please refund the amount. thanks r K srivastava Was this information helpful? | |||
Jun 3, 2019 Complaint marked as Resolved Verified Support May 03, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
 3 Comments | |||
Comments
Dear sir,
I had done a payment of my dth through you using my UPI. But my dth service provider haven't yet received any amount. So kindly help me to get rid of this issue as soon as possible.I had done my recharge on Saturday evening 27th of April 2019.
I am attaching the payment confirmation.
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I had done a payment of my dth through you using my UPI. But my dth service provider haven't yet received any amount. So kindly help me to get rid of this issue as soon as possible.I had done my recharge on Saturday evening 27th of April 2019.
I am attaching the payment confirmation.
Citrus Payment Solutions Customer Care's response, May 3, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
Please stop transaction of Rs.19900 done with SBI debit card ending with 8677
Citrus Payment Solutions Customer Care's response, May 3, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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