[Resolved] Citrus Payment Solutions — Payment Deducted but not received by BigBasket.com

Gurpreet Bhati

from Pune, Maharashtra

Address:	411057
Website:	bigbasket.com

I was paying through net-banking (ICICI) and towards the end of transaction when I paid from my bank website I got redirected to citrus wepage showing session expired.
Then I checked my bank account balance, the amount was deducted from there, but then I open my dashboard in Bigbasket.com I was still showing that amount hasn't been paid yet.
Please assist me in this matter.

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Jan 30, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Dec 19, 2016

Updated by Gurpreet Bhati Transaction amount- Rs.641
Transaction date- 19.12.2016
Transaction ref no- BIL/[protected]/Vegetables/INNO[protected]

Verified Support

Dec 29, 2016

Citrus Payment Solutions Customer Care's response Hi Gurpreet,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately you can also contact us at [protected]@citruspay.com.

Regards,
Citrus Support Team