[Resolved]  Citrus Payment Solutions — payment delayed

Sir, i have transfered 7300 from my corporation bank to kotak bank. Money has deducted from corporation bank but haven't received yet. Transaction has been made on saturday. Please resolve this as soon as possible..
Its very urgent please, look into this matter.
I am looking for reply soon.
My contact no. [protected]
Email: [protected]@gmail.com
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Jul 5, 2018
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Jun 04, 2018
Citrus Payment Solutions Customer Care's response
Hi Mohit,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Complaint comments 

Comments

Payment made to jai narayan vyas university jodhpur. Amount 310/- deducted from my bank account but not reached to party & payment gateway is also required for payment again.

Citrus Payment Solutions Customer Care's response, Jun 8, 2018
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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