[Resolved] Citrus Payment Solutions — Payment has been debited from Bank Account but not reflected in Airtel Portal | |||
A payment of INR 1532.82 on 23rd May 2021 was made from my Axis Bank Account for payment of my Airtel bill through Net Banking. The Payment has been Debited from my account but is yet to be posted against my Airtel Number in the portal. Airtel Customer Care says the amount has not been posted or received. below are the details Airtel Number : [protected] Email Id: an.[protected]@gmail.com Date of payment:[protected] I would either like a refund of the amount or post it against the respective Airtel Payment Thanks, Srinivasan Was this information helpful? | |||
Aug 9, 2021 Complaint marked as Resolved Verified Support May 25, 2021 Citrus Payment Solutions Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.• Citrus transaction id, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Team Citrus | |||
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