[Resolved] Citrus Payment Solutions — payment is not processed | |||
Hi, As i paid 554 recharge for my sundirect through citrus pay solution on12 april 19 but till now it is not processed. Those two days im struggling a lot to get my recharge and kindly tell me the reason why it was taking too long to process. If my recharge is not done means please refund my amount. So kindly solve this problem as soon as possible and here i attached my transaction detail below. Regards Vinupriya Was this information helpful? | |||
May 16, 2019 Complaint marked as Resolved Verified Support Apr 14, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
 2 Comments | |||
Comments
I Recharged sundirect dth 331.00 through phonepe upi payment but amount debited from bank not credit to d2h whare is my amount.
transaction id : AXIbb91d38300d340a5ba4392fb74e99851
mob no :[protected]
dth no: [protected]
transaction payment id: P1904052200234691775292
Utr No:[protected]
pls refund fast
transaction id : AXIbb91d38300d340a5ba4392fb74e99851
mob no :[protected]
dth no: [protected]
transaction payment id: P1904052200234691775292
Utr No:[protected]
pls refund fast
Citrus Payment Solutions Customer Care's response, Apr 17, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team