[Resolved] Citrus Payment Solutions — payment made for purchase | |||
I have made a purchase of McAfee antivirus thru Citrus payment mode and paid thru HDFC bank on 02.06.2019 and as soon as I gave the pin the amount has been deducted from my account and I received the message and the screen didnt move further to Citrus for for completing the transaction. Since I require the softward for my laptop I once again made the payment of Rs.999/- from HDFC bank. I even talked to bank customer care and sent them mail regarding failed transaction. Now they have confirmed that the payment has been successful and credited to the merchant. Now I request you to check at your end and arrange to credit the payment to my bank account at the earliest. I am attaching herewith screen shot of the conversation I had with the bank for your ready reference and doing the needful. Was this information helpful? | |||
Jul 20, 2019 Complaint marked as Resolved Verified Support Jun 19, 2019 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team