[Resolved] Citrus Payment Solutions — payment made for rs.25 to sun dth | |
Sir, On[protected], i have made 2 payment for rs.25/- from my canara bank net banking. (Account no.[protected] ifsc code cnrb000379). But only one has reflected till date. Details are given below: Citruspay-[protected]-clientcode - for rs.25/- Citruspay-[protected]-clientcode - for rs.25/- Pls. Do the needful to debit one payment to my account. Was this information helpful? | |
Jun 12, 2019 Complaint marked as Resolved Verified Support May 10, 2019 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Regards, Citrus Support Team | |
 2 Comments | |
Comments
Sun direct dth recharge for a sum of RS.1259/ made vide UPI. ref. No.[protected] on 25.04.2019 is not credited till this date. Sun direct smart card No. [protected]. Today IAM recharged my dth from federal bank net banking. So credit back the above amount Rs. 1259 to my account. Thanking you. Mohandas.
Citrus Payment Solutions Customer Care's response, May 16, 2019
Verified Support
Dear Mohandas,
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Regards,
Citrus Support Team
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We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Regards,
Citrus Support Team