[Resolved] Citrus Payment Solutions — payment not processed

P

purushottam127

from Delhi, Delhi

Address:

H.No.3950,Shivneri Colony, Saraswati Nagar, Ganeshpur,Post:-Hindalaga,, 591108

I paid the amount rs.742 via the above link and got the successful transaction message. But when the gas delivery came the distributor denied for the online payment received confirmation. However, the amount is deducted from the bank. Please help me in refunding it. If this is the case i will never dare to do online payments.

HPGas BkngNo 583865 Con 639017 Bkng Clrd 03.Jun.2019 TEJASWINI ENTERP OTP 2580 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill

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Jul 24, 2019

Complaint marked as Resolved

Verified Support

Jun 20, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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Comments

T

Tnbiker RE

from Mumbai, Maharashtra

I recharged my sun direct 1059 amount debited from you but plan not activated ...I call sun direct customer care they said we don't receive any amount from your account

Reply

Citrus Payment Solutions Customer Care's response, Jun 21, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

K

Kasam's

from Mumbai, Maharashtra

Please do recharge to my sun direct dth tv as amount debited from my account through Google pay to citrus solutions Pvt limited so
I am requesting you to please confirm my recharge to activate my dth network pack.
@ 212 rupees I have been paid to you

Reply

Citrus Payment Solutions Customer Care's response, Jun 21, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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