Citrus Payment Solutions — Payment on Zara website failed but money deducted from my bank account

Payment on Zara website failed but money deducted from my bank account

I placed an order on Zara and paid via UPI. The money got deducted instantly but it didnt reflect on Zara's website.Kindly get back to me about my order or.refund my money asap
Paid ₹590
10 Jan 2021 17:21
590
Payment started
Payment received by CITRUS SOLUTIONS PVT LTD
Purchase confirmed
UPI Transaction ID
[protected]
From: SAACHI AJITKUMAR SINGH (ICICI Bank)
[protected]@okicici
To: CITRUS SOLUTIONS PVT LTD
[protected]@axisbank
Google Transaction ID
CICAgKCz-vixVw
+2 photos
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Verified Support
Jan 12, 2021
Citrus Payment Solutions Customer Care's response
Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 11/01/2021 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus
Jan 14, 2021
Updated by Saachi Singh
How do i check the status of my refund?
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