[Resolved] Citrus Payment Solutions — Payment through Citrus payment gate way-Payment process not successful-But amount deducted from the account de | |
I have made payment of Rs.2757/- to day (06.03.2017) at 2.37 PM to Spectranet through Citrus Payment Gateway. At the end of the process ther was a message as " Payment was not successful, Please contact Citrus Payment Gate way". The amount was not credited in to Spectranet account. But the amount has been debited from my account. Please confirm when the amount will be refunded in to my account. Transaction ref. no: IGAAXLHZH3 Was this information helpful? | |
Apr 25, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Mar 22, 2017 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace the transaction details with the provided information. Request you to share the PayU Transaction id to get the status checked. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |
 2 Comments | |
Comments
I have paid Rs 5000 ref number[protected] today 10/03/2017
The amount has been debited in my bank account but not credited to my airtel
account Kindly do the needfull
The amount has been debited in my bank account but not credited to my airtel
account Kindly do the needfull
Citrus Payment Solutions Customer Care's response, Apr 11, 2017
Verified Support
Hi,
We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
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I did transaction through goibibo app.There some amount need be to refund from goibibo.they transfered amount through citrus . [protected] is transaction id. But amount no creadited in my bank account.plz check and let me know.
Thanks in advance
The TXN has been refunded from our end on 2017-02-09 01:24:36. For any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team