[Resolved] Citrus Payment Solutions — payment towards gas house mahe | |
I have made an online payment through google pay routed through [protected]@axisbank as detailed below: Date of payment: 27.07.2019 Time: 15.39 Beneficiary: gas house mahe Upi ref:[protected] Google pay ref: cicagkdaso2abq Amount: 665.05 + 1.33 = 666.38 Reason for payment: hp gas refill bill Gas house mahe informed that they have not received the payment, even though my bank account is promptly debited for rs.666.38 the same day. Anticipating your immediate action Regards Prabhakaran mappa Mob: [protected] Gas cons number: 613952 Was this information helpful? | |
Sep 6, 2019 Complaint marked as Resolved Verified Support Jul 31, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Verified Support Aug 01, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
you mean by citrus reference?
UPI reference number and Google pay reference is already quoted. Now it is seen in protected mode. Date of transaction, amount all are there. What else you require? My Bank account is already debited. Where I have to move to solve my issue?