[Resolved] Citrus Payment Solutions — recharged amount through citrus pay not reached to sundirect service | |||
Hi, I have recharged a subscription pack of sundirect ₹200 on [22/june/2019] and ₹2399 on [23/june/2019] through sun direct app. (total 2599 rs). The money has been deducted fro my account by citrus solution pvt ltd as the gateway of sun direct for transaction. But the money is not reached to the sun direct till now. I am attaching a screen shot for your reference. Please do necessary action to get my deducted money refunded back to my account. I spoke to ICICI customer care and they confirmed the transaction is perfect. i confirmed with sun direct customer care as well and they confirmed the money has not reached them yet. Please do the needful ASAP Was this information helpful? | |||
Jul 29, 2019 Complaint marked as Resolved Verified Support Jun 27, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Please check and made the HP Gas payment asap.
Please check and call me at [protected].
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team