[Resolved] Citrus Payment Solutions — refund or transaction should be successful | |
I have recharged my sun direct dth with rs 591 on 12 april 2019 through citrus pay from upi of phone pe app the transaction is successful but the plan was not activated and the dth balance was not updated and the amount has been deducted from my account Transaction i'd axi85ddcce2fef345b391bec99e099e812f So i need refund or service should be activated Was this information helpful? | |
May 17, 2019 Complaint marked as Resolved Verified Support Apr 12, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Apr 13, 2019 Updated by Chetan chaitu I have recharged my Sun direct dth with the amount of rs 591 of Telugu pack on 12 April 2019 to citrus solutions Pvt Ltd through phone pe app o[censored]pi id [protected]@yblAmount has been deducted from my bank account and it is successfully paid to citrus solutions Pvt Ltd but the plan was not activated and the balance of the dth account has not updated RMN(registered mobile number) of dth is [protected] Mobile number used for transaction is [protected] Email id is [protected]@gmail.com  Apr 13, 2019 Updated by Chetan chaitu I have recharged my Sun direct dth with the amount of rs 591 of Telugu pack on 12 April 2019 to citrus solutions Pvt Ltd through phone pe app o[censored]pi id [protected]@yblAmount has been deducted from my bank account and it is successfully paid to citrus solutions Pvt Ltd but the plan was not activated and the balance of the dth account has not updated RMN(registered mobile number) of dth is [protected] Mobile number used for transaction is [protected] Email id is [protected]@gmail.com   | |
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3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Amount has been deducted from my bank account and it is successfully paid to citrus solutions Pvt Ltd but the plan was not activated and the balance of the dth account has not updated
RMN(registered mobile number) of dth is [protected]
Mobile number used for transaction is [protected]
Email id is [protected]@gmail.com