[Resolved] Citrus Payment Solutions — regarding two fraud transactions of rs.10000 & rs.9999 from my ubi debit card no.[protected] dt.18.05.2018 | |||||
Dear Sir / Madam, I, Virendra Kumar Sharma maintaining my Union bank branch, Najafgarh, New Delhi-110043 saving A/C No. [protected] & using Union Bank debit card No.[protected]. An unknown person has 2 online fraud transactions through POS Citrus Pay ETOI Mumbai Ref.No.[protected] of Rs 10, 000.00 & Ref. No.[protected] of Rs 9, 999.00 on my debit card on dt.18 05 2018 at night from 1.00 am to 2.30 am and hacked my registered mobile No [protected] on same time bank activation code with OTP and my HDFC bank credit card net banking PIN has reset on same time and date. I have not made any transactions. Request you to please recover my money at the earliest possible. Sir, i am waiting for your response. Thanks & Regards, Virendra Kumar Sharma H.No.57 A, Krishna Enclave, Najafgarh-110072 Mob.[protected], [protected] Was this information helpful? | |||||
Jun 24, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support May 24, 2018 Citrus Payment Solutions Customer Care's response Hi Virendra, Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process. Regards, Citrus Support Team | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
2969
Pending
245
Resolved
1777
+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Post your Comment