[Resolved] Citrus Payment Solutions — regards my dth recharge

arun boss

from Delhi, Delhi

Address:

151Sinsandra hosur Road, 560068

My self Arunkumar S from Bangalore I have recharged DTH through paytm for payments it is merged with Axis bank and amount as been debited in account kindly find the screen shot below but still now it is not reflecting in my sun Direct DTH account screenshot attached and we have spoken to sun direct customer care people they are telling that they have not received the amount, and my DTH no is [protected]R(Sun direct) request you look into it and do need full ASAP, both the screenshots attached below

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Aug 15, 2019

Complaint marked as Resolved

Jul 03, 2019

Updated by arun boss Request you look into it and do need full assp

Verified Support

Jul 05, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team