[Resolved] Citrus Payment Solutions — rs 1059/ debited from my icici bank account not credited to my sun dth account | |||
Rs1059/was debited to my icici bank account for payment of 6 months sun dth charges for my smart card no:[protected] through citrus payment solutions. Though it is more than a week the amount has not been credited to my sun dth account.. Kindly verify and see that my amount is credited to my sun dth account. Or else see to that it is transferred to my bank account. Was this information helpful? | |||
Jun 12, 2019 Complaint marked as Resolved Verified Support May 12, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
 2 Comments | |||
Comments
RS 1059=debited from my ICICI Bank account on 08/05/2019 but it is not credited to my Sun Dth account No [protected].
Kindly resolve or pay back.
Kindly resolve or pay back.
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Sbi debit card : [protected]
Account no : [protected]
Mobile no from which fraud call received : [protected]
My mobile no ; [protected]
Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.
Regards,
Team Citrus