[Resolved] Citrus Payment Solutions — sun direct dth recharge failure regarding | |
Dear Sir/Madam, I recharged my Sun direct wallet by Rs. 200 through your gateway vide Google pay upi, the transaction shows successful in Google pay app where as amount has not reflected in my sun direct wallet, I contacted sun direct customer care they they couldn't held in this regard, hence I am forced to contact you. Kindly resolve issue ASAP. I also attaching the screenshot which shows transaction successful. Regards Madan Kumar pH [protected] Mail - [protected]@gmail.com Was this information helpful? | |
Aug 10, 2019 Complaint marked as Resolved Verified Support Jul 06, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
 2 Comments | |
Comments
Hi team,
I paid my airtel bill from my axis account. The amount is is successful in the bank side. I verified in customer care. But the amount is not paid to airtel yet. Please recredit the money back in my account..
The amount is rs552
The reference number is [protected]
Waiting for response
I paid my airtel bill from my axis account. The amount is is successful in the bank side. I verified in customer care. But the amount is not paid to airtel yet. Please recredit the money back in my account..
The amount is rs552
The reference number is [protected]
Waiting for response
Citrus Payment Solutions Customer Care's response, Jul 6, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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[protected] using sundirect app via UPI, but money is deducted from my account and not added in sundirect account. plPlease find the attached transaction details. Please do the needful to reflect it in sundirect account or credit back it to my bank account ASAP
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team