[Resolved] Citrus Payment Solutions — timeout error - jipmer mbbs registration - transaction id is[protected]. | |||||
I made a payment today morning 22/03/2018 @ 9.01 am to jipmer mbbs. Using net banking facility. The transaction displayed success and the amount is deducted from my bank account with icici, jubilee hills, hyderabad. The transaction id is[protected]. However, after i get the message transaction success, the time out message Is displayed on the screen. Jipmer folks are not acknowledging the amount. Kindly resolve asap. K. C. Murari Was this information helpful? | |||||
Apr 29, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Mar 23, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team Mar 24, 2018 Updated by Murari Chakravarthy Please find the image of the confirmation received from bank.You have made an online payment of INR 3026.55 with Transaction ID [protected] towards payee CITRUS PAYMENT SOLUTION from your Account XXXXXXXX5331 on Mar, 22, 2018 at 09:01 hours . Phone Number used is [protected] Last Four Digits of the Card is: 0904 Kindly do the needful Thanks K.C.Murari  Verified Support Mar 26, 2018 Citrus Payment Solutions Customer Care's response Hi, We are still unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team Apr 07, 2018 Updated by Murari Chakravarthy I have still not received the refund even after giving the information required by you. The details i am giving again. Citrus, Merchant and Bank reference number: [protected] Scan copy of bank statement indicating the debit for the required transaction.- Attached. Transaction date along with the amount. 22/03/2018 for Rs.3026.55 Email id or phone number used for processing the transaction. [protected]@gmail.com / [protected] First 6 and last 4 digits of your card. 0904 UPI / VPA if any used: Kindly refund my money. Thanks K.C.Murari  Apr 19, 2018 Updated by Murari Chakravarthy Hi, It is more than 3 weeks since i raised the complaint. I have still not received the refund even after giving the information required by you. The details i am giving again. Citrus, Merchant and Bank reference number: [protected] Scan copy of bank statement indicating the debit for the required transaction.- Attached. Transaction date along with the amount. 22/03/2018 for Rs.3026.55 Email id or phone number used for processing the transaction. [protected]@gmail.com / [protected] First 6 and last 4 digits of your card. 0904 UPI / VPA if any used: Kindly refund my money. Thanks K.C.Murari  | |||||
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