[Resolved] Citrus Payment Solutions — unsuccessful recharge of sun direct dth | |
I recharged rs:199 into my sun direct (Dth) through your website on 14/3/19 by google pay system (Idbi bank). But my sun direct not recharged successfully. Pls recharge my sun direct dish or pls refund my cash. I believe you, take a corrective action. Ph:[protected] Amount:199 (Transaction details attached file) Was this information helpful? | |
May 20, 2019 Complaint marked as Resolved Verified Support Apr 15, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Verified Support Apr 16, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
I have contacted google pay and they have confirmed the payment done. But the recharge pack is not activated. I request to refund back the money as soon as possible.
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.in via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team