[Resolved] Citrus Payment Solutions — urgent: fraudulent txn using citrus portal | |
I am writing to you on behalf of my father, Sangam Lahiry. This is to bring to your notice about a fraudulent txn (INR 50, 000/-), wherein his debit card (possibly cloned) was used to make a Txn using your portal on 17/06/2019 (via fraudulent call) Txn Details: OTHPG 708123 CITRUSPAY KOTAK MUMBAI We have written to RBI ombudsman (complaint no: [protected]) and will be filing be a police complaint in this regard. We hope you could help us in this regard. Dr. S Lahiry [protected] [protected]@gmail.com Kolkata Was this information helpful? | |
Jun 18, 2019 Complaint marked as Resolved CITRUS must immediately cancel the txn from their end, so that the money is reverted. Additionally, CITRUS should help identify the miscreants, so that fellow citizens do not fall prey to similar incidents. Verified Support Jun 18, 2019 Citrus Payment Solutions Customer Care's response Hi, Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process. Regards, Team Citrus | |
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