[Resolved]  Citrus Payment Solutions — without my knowledge someone used my sbi atm card for online shopping using citrus payment solutions

Address:AT- QTR.NO.E/13 SPECIAL JAIL COLONY BBSR PO- LAXMISAGAR BBSR ODISHA, Khordha, Odisha, 751006
Website:CITRUSPAY

On 06jun2019 around 16:04pm i got a call in my mobile number and he told me that my sbi debit has been blocked already and introduced himself as sbi branch manager. Then he asked for my sbi debit card number. Previously i had given a complaint in sbi for recovery of my 5000 rupees money which was deducted in 31 may 2019 and still now the issue is not resolved. I thought the call was from sbi regarding recovery of my money. Then suddenly at 16:20p.M. A message of deduction of rupees 29999.00 came to my mobile number from your citrus payment solutions kotak mumbai by debit card - othpg680683 transaction for some online product or service purchase. But actually i have not purchased anything using your payment method. Kindly cancel this transaction quickly and revert the amount of 29999 rupees back to my account and do not deliver the product or service ordered by that fraudster. I have already given a police complaint and blocked my sbi debit card also. Kindly sir help me to get back my labourios money. Kindly respond to my problem and take necessary steps for my money recovery. That sbi atm used for transaction now already blocked so kindly tell me how to get back the money in my sbi account? through netbanking or in what is the procedure kindly let me know? i am waiting for your response and i am feeling helpless now. Please sir help me for recovery of my money.
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Jul 21, 2019
Complaint marked as Resolved 
Verified Support
Jun 17, 2019
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
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