[Resolved] Club Mahindra Holidays — membership cancelled but money not refunded

CA Shambhu

from Delhi, Delhi

Address:	New Delhi, Delhi, 110015
Website:	www.clubmahindra.com

Membership number of club mahindra: 2789632

Club mahindra had its exhibition in iitf 2017 in delhi & i visited there n 22nd november 2017, wherein i have been offered & sold club mahindra membership with some attractive benefits, i requested to please let me go through the terms & conditions of the membership but the executive didn't allowed the same in hurry and got my signatures the membership form. I believed on her words & paid rs. 34, 220/- through my axis bank credit card but i didn't expected from such a big name that major conditions of the package will be hide & misleading facts will be presented. On buying the package i got the complete set of documents & i read it in detail after returning from iitf, after reading the complete documents i realized that many major facts & conditions are hide with us on the time of sale, we waited for call confirmation but no confirmation call received hence we requested for cancellation of membership on 4th december 2017 vide email. Club mahindra admitted for refund vide their email dated 11th december 2017 wherein 60-70 days were indicated to refund the amount. I had written to company several times but no concrete status given to me, the time given by the company for refund has expired & we are still looking to hear from the company about any conclusive approach to refund & get are money back. I would request the concern authority to please take some immediate action to get my money back.

My concerns are :
1. Sales executive mislead customers
2. Club mahindra holding money of customer for such a long period & not refunding.

Contact detail
Membership number of club mahindra: 2789632
Sales executive: sonali shukla (Mob [protected])
Sales manager: mr. Prakhar tandon (Mob [protected])
Sale place: india international trade fair 2017, pragati maidan
Address: mahindra holidays & resorts india limited, mahindra towers, 2nd floor, 17/18 patullos road, mount road, chennai-600 002
Tel :[protected]
Fax :[protected]
Customer care no.:[protected]
Email: [protected]@clubmahindra.com

Please help in getting my money back.

Highly obliged

Best regards
Ca shambhu nath
[protected]
S. [protected]@gmail.com

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Apr 19, 2018

Complaint marked as Resolved

Club Mahindra Holidays customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2018

Club Mahindra Holidays Customer Care's response We hear you Shambhu. Thank you for sharing your contact number and membership ID. We will have our team get in touch with you shortly.