Club Mahindra Holidays — refund of down payment not received

Address:

Krishna colony , Beawar, Ajmer, Rajasthan, 305901

Sir,
On 11-JAN-2019, I Rajendra Kumar Chauhan got a call from one of your sales / marketing executive Mr. Shabi Abbas saying that I have been selected for a draw and will get an offer for Club mahindra membership package and he called me at Hotel Shankar Palace, Ajmer Road, Beawar (305901), Rajasthan. I went there with my wife.

There he (Mr. Shabi Abbas) guided us very well about the membership scheme of 25 yrs whose Membership fees is Rs. 390000/- for 25 yrs. After got all the information we explained we can't afford this huge membership amount, at that time Mr. Shabi Abbas explained us another scheme of 10 years (named as Blue Studio package) whose membership fees was Rs. 190000/-for 10 yrs and he said just try 10 nights and 11 days holiday trial and if you don’t like our service then you can opt out/cancel your membership and the money will be refunded within 1 month and now you just have to pay the down payment of Rs. 28, 500/- and rest will be paid in EMI.

I listened to his offer and was agreed to buy the club mahindra membership in name of my wife Mrs. Jyoti Chauhan. I selected Blue Studio package at an offer price of Rs. 1, 90, 000/- for 10 years membership and paid down payment of 28, 500/- and rest to be paid in an EMI of Rs.5638/- in 36 months.
The membership form was filled and signed in name of Mrs. Jyoti Chauhan w/o Mr. Rajendra Kumar Chauhan and I have paid the down payment of Rs.28, 500/- from State Bank of India debit card in name of Mr. Rajendra Kumar Chauhan and also gave 3 Advance cheque of Axis bank account on the same day i.e. on 11-Jan-19.

Due to some unavoidable circumstances I have to cancel this membership so I called Mr. Shabi Abas on very next day i.e. On 12-Jan -19 to cancel the membership request and to refund the down payment, 3 cheques and KYC documents which I have provided. Mr. Shabi Abas told me that all the forms and documents will be sent to Club Mahindra Head office and I will get a confirmation call, at that time I have to cancel my membership request. After that I will get my refund back. I have also received my membership ID as 2852095 on[protected].
Then I got the call after 10 days and at time i told the executive to cancel my membership, then the executive said that i have registered your cancellation request and within 90 days from today i.e. On[protected], you will get your refund back. I also emailed them for the cancellation request on the same day.

After that i am continuously following up with the customer care and Till now i have made almost 15-20 call to their customer care and also emailed them many times but every time they say we are working on your request, you will get your refund by MAY 2019 last.
Its been more than 6 months but still they have not refunded my money so i have decided to take legal action against the company and sue you in the court for such an unprofessional organization which runs on false commitments.

Thanks,

Rajendra Kumar chauhan,
30/1, BASANT, Krishna Colony,
Beawar, Dist.Ajmer, (Rajasthan)
Mob: [protected]
Email: [protected]@gmail.com