[Resolved] Samsung India — refrigerator double door complaint

Priya Tyagi 01

from Dharwad, Karnataka

Address:

Ghaziabad, Uttar Pradesh, 201005

We have bought samsung double door fridge dated 6th may 2014 (Bill attached). From one year onwards, it started creating problem, in cooling. Its upper section gets the frosting and doesnt allow the cooling go to downward section. As, it is no frost fridge. The frosting should not happened. But, sometimes tecnician comes, change some or other sensors.
But, our problem did not get resolved. Than lastly, they confirmed that there is a quality issue in this fridge. As, it should not frost. But is start frosting, which is now not repairable.

Now, they are just killing the time. We want replacement of this fridge. We suffered alot due to non performance of this fridge. We bought this fridge with good faith and renowned name of company "samsung".
At the time of buying, we have been confirmed, that this fridge have lot of good features, like no frost, 10 years compressor warranty, 15 years of life, inverter friendly. (Pics of all these features attached).

But, sorry to say till now we have suffered alot. None of above things are seems comply to commitments of samsung. As, in spite of confirming that the fridge is having quality issues, and now it cannot be resolved. They are just killing the time and making us suffers physically and mentally.

We complaint many times (More than 50 times) to samsung customer care. But, now we are forced to go further for complaining.
We want the replacement of this fridge. You are requested to do the needful.

Regards
Mrs. Priya tyagi
A - 134, lajpat nagar, sahibabad, u. P (201005)
[protected]

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Mar 2, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Jan 25, 2018

Updated by Priya Tyagi 01 Dear Samsung India,
You are requested to see the Slip where all the Details were mentioned by Your Technicians. Due to Safety Reasons our No. is been not been Displayed in the Complaint. Our Complaint of Samsung Refrigerator is not been closed till now since December And December Slip with all necessary details are available.
You are requested to check them.
For any other Information, You can check Your Data Base, where You can find that How much we have suffers and keep on suffering due to Quality Issues of Your Fridge.
You are Requested to Provide us the Replacement of Our Refrigerator.

Regards
Mrs. Priya Tyagi
A 134, Lajpat Nagar, Sahibabad, Ghaziabad. U.P 201005
[protected]

Jan 25, 2018

Jan 30, 2018

Updated by Priya Tyagi 01 Even after providing all Necessary details to Samsung India, We have not received any Feedback and Positive Response till Now.
By this way You can see that how much a customer Suffers even when It is Being Accepted by Samsung Technicians that there is Quality Issue with the Fridge and It is Non Repairable.
We Keep on suffering and getting Harrased Mentally alot by this Kind of attitude of Samsung India.

Verified Support

Jan 30, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Feb 03, 2018

Updated by Priya Tyagi 01 Dear Samsung India,
We are suffering alot due to delays in resolving the Issue. Till Now we are waiting for Positive Response for Replacement of Our Double Door Refrigerator.
We keep on suffering Due to this Fridge after Purchase. More than 40 times Technician Visits till Now, More than 80 Times we did Complaint about this Fridge for non Cooling in Below segment .
Till now almost all sensors, Compressor and Gas filling done many times.
We have spend Money, time as well as suffered Mental torture Due to Non Performance of this Fridge.
We took Leave many times to be available at home for Technicians Visit. But, sorry to say after passing time, Lastly we have been Confirmed that Our Fridge has Quality Issues and Now It cannot Be repaired.
We are now requesting again to Resolve our Issue and Replace our Refrigerator. Otherwise we are being forced by you to take Legal action for the mental and Financial Harassment done to us till Now.
Hope we will get Positive response . The Reference Number given to us is [protected].
Regards
Mrs. Priya Tyagi
[protected]

Feb 08, 2018

Updated by Priya Tyagi 01 Dear Samsung India,
We are still waiting for the resolution of Our Problem. But, sorry to say It seems You are trying to harass us by the delays from your side.
Since Purchase of Your Refrigerator, We are suffering till Now. Almost all the Sensors are Changed and Many times Compressors Changed, But till Now our problem does not Resolved.
Our Fridge keep on Frosting since Purchase.
We Now asking for Replacement, But, now again we are being forced to accept Your Terms. In spite of our Sufferings.
We have complaint more than 80 times regarding fault in our Fridge till Now. More than 40 times Your Technician Visited at home to Resolve the Issue. I have took Leave from the Office to be at home for Technician Visit. But, Every thing went vain when Lastly Samsung Technician Said that Now, Nothing can be done with this Fridge Now. And Now it cannot be Repaired.

Everyday We are getting SMS on my number for the reference Id [protected]. But, We are not getting Solution.

Now, no one is calling us to resolve the Issue.
Till now we have suffered a loss of Rs. 60000. This amount Includes samsung Repair Charges as well as (leave from office) to present at home for Samsung Technician Visit.

We have been told to accept the Samsung terms or If you go to Consumer Forum than we have to bear the Court Expenses and time( that includes money for taking leaves from office).

We are really sorry to hear these type of attitude from Samsung India.
We are again requesting you to resolve the Issue and provide us replacement of this Samsung Refrigerator.

Regards
Mrs. Priya Tyagi
[protected]

Feb 16, 2018

Updated by Priya Tyagi 01 Dear Samsung India,
We are still waiting for the resolution of Our Problem.

We are not satisfied with the offer which is given to Us . You are doing for us is not a goodwill gesture of Samsung, it’s a product failure, I would rather say a design failure of Samsung Product . That’s why its a moral responsibilty of Samsung to refund our hardly earned money.

Also I really donot understand why Samsung is not willing to refund our full amount when the product which was purchased by us has not worked properly even for one year which Samsung claimed will work for 15 years atleast and that too when the fleet of service engineers from Samsung were not able to repair from last 3 years . Forgot about repair they were not able to locate the fault in the product even when they have changed each and every component of the same.

We have co-operated with samsung for last 3 years by allowing Samsung engineers atleast 50 times to visit our house for the same fault which you can check on your records also from number of complaints made by us and attended by your engineers.

So keeping in view the above facts and also the fact that we are demanding only the refund of the cost of the product at that time not the cost of the same at present, we request Sumsung to refund our full amount . Otherwise we will stop using Samsung products in the future and would also recommend the same to our knowns and will seek the path of the consumer court to get back our hardly earned income.

Regards
Mrs. Priya Tyagi
[protected]
Complaint Id: [protected]

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Comments

Màñúj Řãj

from Agra, Uttar Pradesh

I have a call from sumsang company related to mobile phone C7 pro. She told me you have been won a sumsang phone from Jio reached at new year, and told me your phone will be dispatched at ypur postal address buy i got something thing alse. I have call recording and vedio recording.

Pllz give the solution of that

Samsung India Customer Care's response, Jan 25, 2018

Verified Support

Dear Sir/Madam,
This is in reference to your email / letter wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd

ramitrastogi

from Mumbai, Maharashtra

No spares for Xpress 2060 Printer in India . Absolutely ridiculous that a new printer I purchased has no toner available . I need the MLT D110S Toner and it is just not available anywhere. Samsung if you are listening contact me on [protected]@gmail.com

Priya Tyagi 01

from Dharwad, Karnataka

Dear Samsung India,
You are requested to see the Slip where all the Details were mentioned by Your Technicians. Due to Safety Reasons our No. is been not been Displayed in the Complaint. Our Complaint of Samsung Refrigerator is not been closed till now since December And December Slip with all necessary details are available.
You are requested to check them.
For any other Information, You can check Your Data Base, where You can find that How much we have suffers and keep on suffering due to Quality Issues of Your Fridge.
You are Requested to Provide us the Replacement of Our Refrigerator.

Regards
Mrs. Priya Tyagi
A 134, Lajpat Nagar, Sahibabad, Ghaziabad. U.P 201005
[protected]

Samsung India Customer Care's response, Jan 30, 2018

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Priya Tyagi 01's [Complaint's author] reply, Mar 6, 2018

Dear Samsung India,
Worst part is when it is being declaired that our Compalint is Resolved.
Till Now our Concern is pending.

Regards
Mrs. Priya tyagi
A - 134, lajpat nagar, sahibabad, u. P (201005)
09540018888
Complaint Id: 8423309340

Priya Tyagi 01

from Dharwad, Karnataka

Dear Samsung India,
We are still waiting for the resolution of Our Problem. But, sorry to say It seems You are trying to harass us by the delays from your side.
Since Purchase of Your Refrigerator, We are suffering till Now. Almost all the Sensors are Changed and Many times Compressors Changed, But till Now our problem does not Resolved.
Our Fridge keep on Frosting since Purchase.
We Now asking for Replacement, But, now again we are being forced to accept Your Terms. In spite of our Sufferings.
We have complaint more than 80 times regarding fault in our Fridge till Now. More than 40 times Your Technician Visited at home to Resolve the Issue. I have took Leave from the Office to be at home for Technician Visit. But, Every thing went vain when Lastly Samsung Technician Said that Now, Nothing can be done with this Fridge Now. And Now it cannot be Repaired.

Everyday We are getting SMS on my number for the reference Id [protected].

But, no one is calling us to resolve the Issue.
Till now we have suffered a loss of Rs. 60000. This amount Includes samsung Repair Charges as well as (leave from office) to present at home for Samsung Technician Visit.

We have been told to accept the Samsung terms or If you go to Consumer Forum than we have to bear the Court Expenses and time( that includes money for taking leaves from office).

We are really sorry to hear these type of attitude from Samsung India.
We are again requesting you to resolve the Issue and provide us replacement of this Samsung Refrigerator.

Regards
Mrs. Priya Tyagi
[protected]

Samsung India Customer Care's response, Feb 22, 2018

Verified Support

Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Priya Tyagi 01's [Complaint's author] reply, Feb 28, 2018

Dear Samsung India,
We have got Your Mail . But, the Solution you are giving regarding the Refund, is really not Satisfactory.
We Struggled alot due to this Product & expecting the Replacement or full refund of this Failed Product ( Refrigerator).
It is Design & Product Failure. We supported alot to Samsung till Now as explained in earlier mails & Responses. Hope Now we will get full Refund.
Regards
Mrs. Priya Tyagi
Complaint Id: 8423309340
09540018888