[Resolved]  Samsung India — my phone s8 +

Address:Mumbai City, Maharashtra, 400097
Website:www.samsung.com

Hi my phone got damaged and was in insurance with one assist so basically my phone was repaired through one assist at samsung authorised service centre (Paid 1358, bill no - [protected] just after two days i got my phone, accidentally a half glass of water was fallen on my phone and my phone is not working now, my point is my phone was repaired by authorised service centre and samsung s8 plus is water resistant so how could my device got damaged by just a a little water of water,, samsung has not done their job properly or might have done poor servicing by not fixing all the screws/glue in a proper way after mailing this on in. [protected]@samsung.com they called me and asked to go to service centre and have a physical inspection so i did and that inspection was done and i came to know that my display was not been changed at all.
It means they charged for my display i have the bill also (Bill no - [protected]) and in real they did not changed it, as confirmed by another authorised service center they cleary did a fraud and i am gonna file a case in court against samsung,, and because of that old display water got inside the phone which spoiled everything and now repair estimate is 42000? Who is gonna pay that? Samsung get me repaired it for free orelse i will definately file a case, my email id - [protected]@gmail.com
So because i was charged and it was mention in bill that my phone s display was changed i thought water would not affect my phone but in real it wasnt changed so water damaged my device so its samsung s fault, repair it for free or else i will go to the court for justice.
Incase if you required any more information contact me on [protected]@gmail.com
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Jan 4, 2019
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Nov 29, 2018
Updated by aakash8796
(PAID 1358, BILL NO - [protected]) was Typing error actuall amount paid was 18, 358
I repeat once again amount paid was 18358 and not 1358 as i said 1358 was an typing error
Verified Support
Nov 29, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Ref. No: [protected], not solved the washing machine problem last 2 months, I am not happy with your service, in future I will not purchase any Samsung company products, again I have to call inquire about the progress about the service
Samsung India Customer Care's response, Dec 7, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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