[Resolved]  ABN AMRO Credit Card — MISBEHAVIOUR OF CUSTOMER CARE OFFICER

ABN AMRO — ABN Amro and their Customer Service

Hi,

I hold a credit card from ABN Amro and would like to bring to your notice my experience on how they are treating me in the last 10 days or so.

Let me start from the begining, on June 04, 2008 I dropped a cheque for Rs. 1500 as minimum monthly payent, cheque no. 130810, ICICI Bank cheque. They cashed it and called me again towards the end the month and asked for one more payment, which I did with another ICICI Bank cheque, dated 26/06/2008, chequre no. 130811. The next payment was again on ICICI Bank cheque, no. 130812 dated July 01, 2008.

Now starts the problem, they called me again towards the end of the month and asked me to pay the minimum monthly payment and as per them any amount paid before the monthy statement is generated will not be considered as the payment to-wards MMP. I am not sure if this is right. Even if that is the case, they do not have any clue abt my cheque no. 130812 and as per my bank the cheque has been cleared.

I would have received atleast 6 calls in the last one week, sometimes from a Delhi number and sometimes for a Chennai number. Everytime I have provided them with the cheque details and I even called up my bank and thats when I found that my cheque had already cleared.

Today (August 20, 2008), I received a call from[protected]ABN Amro Nungambakkam branch) and a lady claiming herself to be an employee of ABN Amro informed me that the 'HSBC' cheque for 'Rs. 2000' is still not reflecting for them. When I tried correcting her she turned very rude on the phone. I had to disconnect the line unable to take anymore of it. God knows where they get these kind of people from, it made me wonder if they have a fowl-language specialists team (even if a lady uses that kind of language, its still harassing, right? or is that exempted under some kind of reservation for women?)

While I was expecting an apology from them, I was being harassed on the phone and that too by a lady. I had emailed them on the 18th and I still haven't received even a courtesy reply.

and yeah, I have promptly received their monthly statement showing a late fee of Rs. 650 to be paid by me.

Am I supposed to take every crap that they throw at me and still keep paying?

Kannan
Mobile:[protected]
Email: [protected]@yahoo.com

Hai : This Kamaldoss My Credit CardNo is [protected] Based on My EMI Account No :
[protected] . MY EMI Duration for 12 Months its Completed On This April 09, Whether i conformed Its completed, Pls Reply me . My EMI Amount is 927/-.

Thanks & Regards,

S.Kamal. Ph No : [protected]

EVERYTIME YOU MAY A PAYMENT TO ANY AUTHORIZED ABN AMRO BANK PAYMENT COLLECTOR, MAKE SURE YOU NOTE HIS NAME AND COMPANY NAME, IF HE MISBEHAVE, FILE A POLICE COMPLAINT AND SEND A COPY TO THE ABN BANK OR THERE EMAIL ADDRESS AND SEE THE MAGIC, THEY WILL SEND YOU GIFTS AND OTHER BENEFITS TO PLEAD YOU.

ABN AMRO Credit Card Complaints - MIS-GUIDING OF CUSTOMER CARE OFFICER

Hi,

This is regarding my credit card which i hold from ABM AMRO Bank. My Credit card expired on Nov 2008. Since then i have been trying to get my credit card reissued from ABN AMRO Bank but no one is helping regarding the same. I have a certain amount of balance payment to be made to Bank. Whenever they have asked me to do the payments i have always done regularly. On the Month of January 09 i spoke to one of the assocaites from customer care he told me that i will receive a call fro customer care for verification of my identity. I got the verification call that particular employee told me that i will receive the Cards within next 10 business working days. Today its the month of May 09 i have still not received the card only these Customer Care associates have been giving me just Service request numbers every time i call. One of the customer care associate told me that they had send the card to my residential address. And it seems that my brother told them that i have gone out for some days. I am the only child in my family. This is disgusting and pathetic reasons the Bank is giving me for not giving my card bac to me.

Complaint be registered against the mis guiding of the customer care officer

Thanks & Regards
Mithan Shetty

NON CREDIT OF PAYMENT TO MY CREDITCARD BEARING NO [protected]. I ISSUED MY FRIENDS CHEQUE FOR THE AMOUNT OF RS 69000.AND IT WAS DEBITED ON 27/05/2009 AND TILL DATE NOT CREDITED IN MY CC ACCOUNT I HAVE SENT THE DEBIT ADVICE ALSO. KINDLY DO THE NEEDFUL.CHEQUE NO 366933 DATED. 23/05/09ICICI BANK. CHENNAI

Respected
ABN amro bank
i am cradit holder date 09.2008 but till date not sectisfay for your bank Service i am request to
your bank please my card hold and my statment arange this my point

To Customer Care

I regret to inform that inspite of so many times called Mr Saravanan[protected] & 7664)and requested my closure letter for whichi could not see any reaction from the other end. In fact i was able to interact reach over phone with Mr Rajiv[protected] until settlement countless time and that too anytime i call he use to response at lightning speed. Sbusequently after the settle that smart gentle man never even attended my call for curtosy sake once. Such away he carethe customer. The intention was only collect the amount notto maintain the bank reputation.

Being such a reputed bank, this kind ofsilence and lethorgic attitudeis reallyupsetting me.

I had an outstanding of Rs 52339.76 in which i have made one payment of Rs 5000/- cheque vide receipt No.DESERC 0518 dated 22.04.09 and for the balance negotiated and approved for Rs 18000/- (refer trail mail)
I have settled as per the negotiation and deadline given, the amount of RS 18000/- cash vide receipt no BAGEMI 32573 DATED 27.06.09. But till date i havenot received theclosure letter.

Kindly arrange to release the closure letterstating the myaccount has been zeroised as confirmed over phone and mail.

Anticipating early response and closure letter at the earliest.

REgards
Angamuthu S
[protected]

On Fri, 26 Jun 2009 15:51:56 +0530 wrote
>
>Dear Sir
>
>Pls be apprised that ur settlement onAbn credit card[protected] has been approved, on 20-jun-09, for18000/- to be payable in 1 instalment latest by 29-jun-09.
>
>Upon payment of the same amount, theclosure letter on the same would be generated & can be requested fromur side.
>
>Wishing u the very best from Abn Amro.
>
>Warm Regards
>Abhishek Bajaj

Hi i m a frequent shopper from ABN AMRO bank Credit card...but this time i ve never had such a bad experience from this bank... I deposited a cheque on 15th july'09 and it took 10 days to clear it...the very 5th next day i deposited one more cheque to the bank coz the previous one was not cleared til that time ...later on 10th july'09 i had my first cheque clear ... so obviously i cancelled the second cheque i deposited ...now after getting the statement of my account i got 1. late fees and then stop payment penalty...
why the hell shuold i pay both penalty when it is a Bank mistake...
they took 10 days to clear local cheque...its not even out sation cheque...
I m not going to pay them this as well as the rest of the paymnet i have used after that ... this is such a pathetic service i have ever got from ABN AMRO BANK...

[protected]

respected Sir / Madam

This is regarding a credit card I had from ABN AMRO BANK CREDIT CARD . .Due to some unavoidable situation I couldn't make few payments to this bank against
My credit card. Because I was suffering from my spinal problem that time.
I cannot move here and there .my left leg stop working. After operation
Doctor suggests me to complete bed rest for 8 month. So I resign my job there and take rest.
When your company collection executive comes for payment I have money I will pay them.
But after few months I finish my money coz of not working.
So I told them to give me few time for start work and earn money. So I pay your money as soon as possible.
but your collection executive always come at my home and told me i[censored] have no money for pay bill u left this house soon .
So after little time I decide to left this house and back my hometown. Now I am ok and start work again so I want to pay my debt and settled my card soon.
few days before your collection department call me, I m now in legal .so I want to know that if I m now in legal so I also file my case in consumer forum or I can settled my card in installment.
Tell me what is the better way to settle my card for future relation with your organization.
This time I earn only Rs.8000.00 ( Rs. eight thousand only )by privet tuition’s, I cant pay you full amount .if possible please help me and settled my bill with low amount .
I can pay u in installment as soon as possible by next month.
Send me my all detail on my email so I start to pay u by next month
Please connect with me email and send me my settlement amount .
Anoop Kumar Srivastava
Card no- [protected]
Email : [protected]@yahoo.in


.

Yeah i know the ABN AMRO BANK is bull . especially the credit card dept such a hassle one. no body knows nothing. i as having this card for a period of 7 months and before leaving to US i cleared all my outstanding amount. still that holes are saying i am due with some more amount. these bloody buggers dont do anything other than trying to loot from the people. wish i could smack their . such a worst bank ever