ABN AMRO Credit Cards — Mental Harassment despite payment

Please read all mails below. I closed my card, paid all balances, they write back to me that I have nil outstandings and that the matter is closed and now I get an SMS that they will complain against me to CIBIL. Request you to intervene as they are continuously mailing me. I can sue them for harassment.

regards
Shalini Rao


[protected]@in.abnamro.com to me
show details 12/23/08 Reply




Dear Ms. Rao,

This is in reference to your email dated December 17, 2008 .

At the outset please accept our sincere gratitude for the time taken and effort made by you, in sharing your concerns with us.

Please note that your mailing address has already been changed in our records.

FLAT NO 1, SATGURU HOUSE, SHERLY RAJAN RD
BANDRA WEST
MUMBAI - 400050

We would like to inform you that basis your request we are closing your credit card and reversing all the charges.

The credit of the same will be reflecting in your next card statement.

We confirm nil outstanding payable by you on the card account.

We would also like to inform you that we are sending No Dues Letter on the address mentioned below which you will receive shortly.

We would like to confirm that we are in receipt of the payment of Rs 102, 595.00 vide instrument number 157598 on August 14, 2008. The credit of the same is reflecting as a part of statement of account issued on September 10, 2008.

You may also quote the reference number [protected], in case you need any further clarification on the above resolution.


Please feel free to write back to us for any further clarifications in this regard or call our 24-hour Bank by Phone service in your city and our executive will be glad to assist you.

Assuring you of our best services.

Yours sincerely,
CardservicesDear Sir,
shalini rao <[protected]@gmail.com>
toABNAMRO <[protected]@in.abnamro.com>,
in.[protected]@in.abnamro.com,
[protected]@abnamro.com

dateWed, Dec 17, 2008 at 9:49 PM
subjectFwd: Your Gold Credit Card Statement dated 10/12/2008
mailed-bygmail.com

hide details 12/17/08 Reply



Dear Customer Service Manager,

I fail to understand how you can continue sending me bills months five months after the credit card has been destroyed. And full payment has been made on the same day after checking with your manager at the ABN AMRO Bank Juhu Branch, Mumbai, India, who in turn called your phone service to check what the latest balance up to that minute was. The payment made was for over Rs. 1 lac and it cleared in front of me as a high value cheque. I also fail to understand why I need to make payments after I destroyed the card after paying the full payment, that too after 5 months. What kind of customer service is this. First I close your card because of your boors at the call centre, then you guys take over as follow up. Don't you guys have any shame?

In my earlier mail, I had written to you that I will not entertain any more billing from your end, and that full payment has been made and the card has been destroyed, but still you keep sending me bills with interest. The earlier bill was for 1500, the bill now is for over 7000. Are you guys crazy? I have a good mind to report you for fraud, and write to your global head, which I have anyway.

Please do not correspond with me on any credit card issue as it is null and void. If you want to apologise, you may write to me. I reiterate. I don't have your card and it has been destroyed in August, and all payment has been made up to the minute and I will not entertain any more bills coming to me. Please read my mail to you dated August 20, 2008 is below. If you do, I suggest you write off the amount in your own names as I am not liable to pay you a penny!

Regards
Shalini Rao

fromshalini rao <[protected]@gmail.com>
to"[protected]@in.abnamro.com" <[protected]@in.abnamro.com>
dateWed, Aug 20, 2008 at 1:23 PM
subjectRe: [protected]
mailed-bygmail.com
hide details Aug 20 Reply

Dear Sir,

I am copying this mail to the CEO of ABN AMRO, so please act wisely.

I will not pay the said amount as I checked with your bank before I paid the final payment. was at your bank and I paid it at your Juhu branch, so what outstanding balance?

Since it was a high value cheque, it would have cleared immediately and I destroyed the card in front of your teller, so I fail to understand what this payment is for. What outstanding balance? I am closing your account because of bad service and the fact that you send me this mail for paying the extra money just goes to prove how inefficient and customer unfriendly you are. First I change my address and send a notification to you, then your irritating call centre in Delhi keeps calling me on my mobile to tell me I haven't paid the bill (which hasn't reached me because you haven't updated my address). In fact, everytime they called (minimum 50 times) I had to repeat my address over and over again to your dim-witted call centre people.

In fact I will be closing all my ABN AMRO related finances because I am fed up with your inefficiency and unnecessary billing.
Please send me a letter that I my card is closed and that there are no outstandings.

Regards