[Resolved] Acer Laptop — dissatisfied with the service of acer. | |
Sir/Mam, I wants to inform you that i am totally dissatisfied with the service of the acer.The service they are providing is pathetic i had my laptop in warranty and have faced problem twice after purchasing it from mumbai. I have purchased my laptop from "VIJAY SALES, PLAM BEECH GALLERIA MALL, NAVI MUMBAI". then have faced problem of DC BOARD within 4 months of puchase i m student in delhi so staying here itself in delhi i have approached service centre in lajpat nagar" K-42, DIGITAL SOLUTIONS CETRAL MARKET, LAJPAT 2, NEW DELHI".They replaced my DC BOARD. Then i have faced problem of "MOTHER BOARD & DVD RAM" they have replaced my mother board and dvd ram but my laptop is with service centre from last 22 days they have replaced my mother board twice till then. still when i bought my laptop tommorw and again facing then lignings all over screen and nothing is coming on the screen accept ligning.They asked me to call up and then come to recive the delivery but once they pick up the call they say your shipment have not yet arrived kindly bear with us and we will inform u after 2-3 days they doin this from last 22 days and yet my laptop is not serviced properly i have personally visited them 7 times in 22 days and yet my laptop problem have not been solved i have my warranty got over and i am helpless in this concern what to do next my wastage of time and money is on hype in order to visit them after every consecutive day. i am not understanding what to do next. still they have asked me to change my mother board on tuesday or monday the shipment of mother board comes from banglore and they are saying its problem in courier which comes from banglore due to which mother board is getting damaged evrytime they are not using quality products and making the life of consumer pathetic . In due regards i want to plea you that please take some action agints them as i9 want to sue this acer company and this service centre for wasting my time and money.kindly guide me for the same thanks& regards Arun Pandey iilm lodhi road new delhi Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 14 Comments | |
Comments
Acer Laptop No. Aspire5573znwxmi, my laptop is not working properly after working few minutes it 's automatically is going to hang, plz tell me what to do.
Dear All,
in this case i can say that, Many Companies give 1 year Warranty but they fail or avoid quality service.
If your Purchaing Accer Laptop which is less costly as compair to HP and Dell or Compaque.
That mean you are not looking for Quality Service and Product but Product which is cost effective, in this case it is bound to get bad after sales Service from company to reduce Cost for Company.
Many of Service Centers are run on Franchise Base and company dont handle or see how they give sevice to Customer.
to get things work in time and Proper, don't see or use warranty given by company. Simple Cont any good Laptop Repair Shop or Person.
Regards
Umesh
in this case i can say that, Many Companies give 1 year Warranty but they fail or avoid quality service.
If your Purchaing Accer Laptop which is less costly as compair to HP and Dell or Compaque.
That mean you are not looking for Quality Service and Product but Product which is cost effective, in this case it is bound to get bad after sales Service from company to reduce Cost for Company.
Many of Service Centers are run on Franchise Base and company dont handle or see how they give sevice to Customer.
to get things work in time and Proper, don't see or use warranty given by company. Simple Cont any good Laptop Repair Shop or Person.
Regards
Umesh
Umesh is correct. The big problem is no companies are giving direct service to its customers. for more details and discussions Please visit http://aftersalesserviceindia.blogspot.com/
Wow such a ridiculous service by acer in the Czech Republic. I have 4270 which it should be good notebook price for this notebook is 1500 $ which is not cheap. After 2 years and 3 days this mean after warranty with 3 days computer start to be stupid. Not working well. As usual I contact the service and first question is are you in warranty period or not I said I'm not so they told me I have to call for the normal line not toll-free I asked for the number, when I tried to call answer was this number is not exist. I went back to the lady and I said Please please do something, finally she accepted my request. First wave after 10 days the notebook is back. They said HD+optical device coast was 320 $ and the cover for the HD wasn't well closed. Windows with different language than it was even if I'm it expert as we expect Acer service I should know what is inside.2 Days and I return the notebook to be fixed. This time was fast only 4 days. Seems fine, another 2 days and the same problem this was since 10-04-09 until now the problem it's not fixed yet. During this period I have to check from time to time and with each phone call they said we are waiting for spare pare and we don't know when it will come. One of the nice guys there talked to me that they fixed badly and I can write request to return for me money back. Smart guys there they said after I wrote to the CEO of the acer company they are able to give me what I had paid for the service and immediately I will have my notebook not repaired or I have to shut up and wait. I wrote too many complaints but nobody acts positively. So I don't recommend to any smart person to even think to buy Acer for all above reasons. Just make sure of the brand No acer any more even if it will be for free. I hope one of those who take care of this company to read this and takes owner ship to react effectively on my concerning
Acer — Battery backup is very poor
My laptop battery back up is very poor.Laptop no. LXE900C[protected] (Extensa 4620)
I totally agree with people able. I ahve a Acer Notebook and have faced very bad servicing. During its initial warranty days the note book suffered 2 motherbroard changes. I went in for a extended warranty and ahev been facing problems on a regular basis.
Acer should do something about its quaitity and service backup.
Bad company, worse product and worst service should be the logo for companies like ACER
Sandeep Goel
[protected]
Acer should do something about its quaitity and service backup.
Bad company, worse product and worst service should be the logo for companies like ACER
Sandeep Goel
[protected]
Dear All,
I purchased a new ACER Laptop Extensa4620... it worked properly for a month, then .the DVD Drive stopped working and battery backup became very low upto 45 minutes. I complained to costumer care for both problems.they people register my compaint with case ID is[protected] and case reference no 2444.they accept complaint only for DVD not for battery backup.For Battery problem they told if backup remains less then half an hour then only they will register backup complaint.while at the time of purchasing company tells for 3 hours battery backup.
While they told some instructions for raise backup and i followed them but still problem is there.For DVD problem i took service center in Laxmi Nagar Distinct Center-Delhi on 03rd Augest 2009.They people told me to replace DVD Drive within 3 days.now more than 10 days are already past.I contacted to them for 5-6 times but they took so many excuses like : concerning person is not available, He/She is busy in some other work.. so and so.No proper response.
I am still suffering if they want many months or years then tell me clearly or tell wheather it is possible or not from their end, but why they are hanging me so long.
Now, according to me ACCER IS MUST STOP PROMISING TO PROVIDE SERVICE AFTER SELL BECOZ ACCER IS POOR AT THE TIME OF MANUFACTURING AND SERVICING.
ACCER is very BAD company and Worst Service.
POOR ACCER.
Manish Bansal
Pandav Nagar, Delhi
[protected]
I purchased a new ACER Laptop Extensa4620... it worked properly for a month, then .the DVD Drive stopped working and battery backup became very low upto 45 minutes. I complained to costumer care for both problems.they people register my compaint with case ID is[protected] and case reference no 2444.they accept complaint only for DVD not for battery backup.For Battery problem they told if backup remains less then half an hour then only they will register backup complaint.while at the time of purchasing company tells for 3 hours battery backup.
While they told some instructions for raise backup and i followed them but still problem is there.For DVD problem i took service center in Laxmi Nagar Distinct Center-Delhi on 03rd Augest 2009.They people told me to replace DVD Drive within 3 days.now more than 10 days are already past.I contacted to them for 5-6 times but they took so many excuses like : concerning person is not available, He/She is busy in some other work.. so and so.No proper response.
I am still suffering if they want many months or years then tell me clearly or tell wheather it is possible or not from their end, but why they are hanging me so long.
Now, according to me ACCER IS MUST STOP PROMISING TO PROVIDE SERVICE AFTER SELL BECOZ ACCER IS POOR AT THE TIME OF MANUFACTURING AND SERVICING.
ACCER is very BAD company and Worst Service.
POOR ACCER.
Manish Bansal
Pandav Nagar, Delhi
[protected]
i agree with you. ACER is worst company as quality and service wise. i am facing a lot of problem .
i am totally agree with the complaints.
I regret not having visited this portal on Acer complaints, earlier. Now, I end up joining this list of highly dissatisfied owners of Acer Laptops.
Can we not join hands to form a joint forum and present our case on poor quality and service of Acer India. How on earth are they positioned as Brand#2 in Computers??
Can we not join hands to form a joint forum and present our case on poor quality and service of Acer India. How on earth are they positioned as Brand#2 in Computers??
Just some feedback on a recent purchase of a Lenovo G450 laptop and wondering what other folks have also experienced.
I just recently was searching for ‘laptop deals’ on Google and came across a site – www.staplesfuture.com and found some great deals. I was able to compare the best suitable buy between Sony, HP, Acer, Lenovo and Compaq.
They apparently do have the best deals at the lowest prices at their various stores located all over India.
For more Info Check this site: http://www.staplesfuture.com/techpromo2010/signup.html
I just recently was searching for ‘laptop deals’ on Google and came across a site – www.staplesfuture.com and found some great deals. I was able to compare the best suitable buy between Sony, HP, Acer, Lenovo and Compaq.
They apparently do have the best deals at the lowest prices at their various stores located all over India.
For more Info Check this site: http://www.staplesfuture.com/techpromo2010/signup.html
I purchased an acer aspire 5740g on august 23rd 2010. It cost me 43, 990 inr. earlier this year in may 2011 i extended my warranty uptill 23rd august 2013 at the cost of 4000inr.
My laptop suddenly stopped working on 20th october 2011 and i gave it to the acer customer care : Reverse technologies andheri(E), mumbai on 26th october.
they informed me that motherboard has to be replaced and placed an order for it on 26th october itself. now its been 18 days and they keep giving excuses as to not having the part and ordering it from abroad (taiwan). if they do not have a replacement motherboard in india then should i not be entitled to a replacement laptop? whhy should i wait 25 days just to replace a part which they have claimed they don't have with them?
i would really like to file a case against the acer customer service. please help me on the procedure and people facing similar problems or who have faced earlier could also please lend some suppport.
regards
Dr.yashwin
My laptop suddenly stopped working on 20th october 2011 and i gave it to the acer customer care : Reverse technologies andheri(E), mumbai on 26th october.
they informed me that motherboard has to be replaced and placed an order for it on 26th october itself. now its been 18 days and they keep giving excuses as to not having the part and ordering it from abroad (taiwan). if they do not have a replacement motherboard in india then should i not be entitled to a replacement laptop? whhy should i wait 25 days just to replace a part which they have claimed they don't have with them?
i would really like to file a case against the acer customer service. please help me on the procedure and people facing similar problems or who have faced earlier could also please lend some suppport.
regards
Dr.yashwin
acer laptops and desktops — service is too bad n product is worse th
Product is very very bad n service u know it after knowing that I just attach it at the midnight 1 o'clock too badCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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The service centre says they cannot touch the laptop until they get instructions from the service center.
Now being a customer, I would like to know... HOW MUCH TIME DOES IT TAKE TO SOLVE A COMPLAINT. If this is the pace at which Acer is operating, I am sure you will go down in history for the slowest customer support provider... !!
Three cheers Acer... still waiting for a reply,
Craig Fernandes
CEO / Dreamhome Relocation's, Mumbai
Mob: [protected]