[Resolved]  ACT Fibernet — Pathetic service and unprofessional attitude

Address:

Hyderabad, Andhra Pradesh

Since i'm having beam internet at home, the issues of losing connection is often. To resolve we have to call up on the sick and useless landline numbers which they call it as helplume numbers. I should honestly say that the staff who takes up such calls are very unprofessional and the tone they use is so pathetic. Now coming to the point, since i lost my internet connection i called up the helpline number for atleast 20 times in 2 days but there is no response from there end. Added to this my worry is the sick n poor staff who suppose to be customer centric are very unprofessional in approach that everytime they repeat the same tone of words asking our mobile numbers and false committing that the work will be done within the given time. Everytime when i use to ask for a manager either he is not available or he is out of office. My question is if these guys r not enough matured to handle business then they should give up n sit back at home. We r not fools to call them up for so many times n even then there is no response n bloody no initiative. Without any second thought we can opt for other internet providers but who will teach them a lesson. If these are not in a capacity to handle such queries then why should then publish helpline numbers which is of no use. Trust me if i get one of them talking to me right on my face then i would have taught them a nice lesson. Poor guys if you are not enough capable of handling business then shut the doors n sit at home. My connection is lost since 3 days n no one is bothered to take up a call. Through this complaint i request consumer court to take action on this beam bluffers and make them understand on how to be customer centric. However i will make sure to drag these people to court on mental harassing charges and will ensure stringent action on the entire team.