ACT Fibernet — Too much delay in giving new connection after taking money

Address:

Andhra Pradesh

I live in Hyderabad (KPHB Colony). Mine is very bad experience from the Beam cable.
I registered on Beam website for a new connection on 6th September 2012. Sales person visited my house on 9th September 2012. He had collected a cheque of 5600 Rs for 6 months duration and other required documents. He promised that I will get the internet connection with in 48 hours. My cheque has encashed by them on 11th September 2012. Till now (20th September 2012, 4:30 PM) I did not get the internet connection though the cabling has done on 15th September 2012. Everyday I am calling customer care. They are saying the same answer like "they need another 48 hours" everyday. The sales person (Venkatesh) is not lifting his phone ([protected]) at all though he promised that he is the point of contact for any beam issues. I come to know that he had done all false promises.

Ticket Number which are opened by customer care to give a new connection:
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6123843
6182183
6189535

My Account Number in Beam Tele :
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418597

As I need the internet very badly, I request you to provide me a fastest resolution on this. If it is not possible for you to give me a new connection please refund my cheque/amount 5600 Rs.

Thanks & Regards
Hari Krishna
[protected]