[Resolved]  Aircel — Cheating by Mobile Service Provider Aircel by disconnecting the line without intimation.

Respected Sir,

Sub.: Cheating by Mobile Service Provider Aircel.

I like to draw your kind attention to the following few lines elaborating the cheating/malpractice by the Mobile Service Provider Aircel.

Sir, as you might know that Aircel used to advertise that its customers can avail unlimited local free talk time to any mobile within the State if he use the rate cutters and due to this lucrative offer I took the connection on 10.05.2008 from Shilpa Store at Bally and submitted all required document and photographs at that time. Before taking the connection I talked with their customer care and was assured that they would not immediately stop the offer as they are new in Kolkata and their motto is to capture the huge market. I was told to use the rate cutter after 24 hrs but due to the congestion in their line I was able to use the same on 13.05.08 morning. Thereafter I came to know the actual intension of the company. All calls were rejected due to congestion in the routes. For making a call I had to waste 15 to 20 minutes. That too I did not get the connection of any Vodafone or Airtel number. Then it started that all the calls are disconnected within a minute or two. I made several complain to their customer care but no fruitful action was taken nor the situation improved. Owing to the situation I tried to contact their Kolkata Nodal Officer who was nominated to handle the grievances if it is not properly handled by the customer care. But to my great surprise I found that the email address of the Kolkata Nodal Officer as well as the Appellate Authority/Kolkata mentioned at the Aircel website are wrong and they are also not picking up their phone. After fifteen days from my taking the connection, Aircel suddenly stopped the unlimited local call offer without intimating the consumers nor even advertising in any widely sold daily news paper or media, not only for new connection but also for the existing customers. But their website was still then showing the offer valid. The few consumers who had taken their connection just after launching the scheme were allowed unlimited free calls for the 1st month and offered 200 min extra bonus local talk time with a validity of 10 days but of no use as almost all the time routes are having congestion.

Now on 17.06.2008, Aircel suddenly disconnected my line without any prior intimation and reasons thereon. On enquiry at their customer care on 17.06.2008 @ 8.30 pm I was answered that on verification it was found that I did not submit the valid required documents and so my line was disconnected. Sir, during the last one month no one from the Aircel did call me for verification. On request, my complain was registered at their end vide no. MARK 332022 by their customer care official Mr Tarak Prasad Dutta and I was asked to submit the documents again at their office. Sir, later on it is gathered from Shilpa Store at Bally, from where I took the connection, that the documents were received by the Aircel vide the CAP No. 0122186. I then talk with the Ma Tara Trader, the Aircel distributor of Howarh District and came to know that the line has been disconnected as the form was not filled up properly but not due to non receipt of documents. Then I called Aircel Marketing Manager/Howrah at no. [protected] but he did not pick up the phone. Then I called to the Sr Marketing Manager/Howrah at no. [protected] @ 11.30 am and communicated the incidence and my grievance but till now @ 00.24 am dt. 19.06.2008 the line is yet to be activated.

Sir, I know my line would be activated after 2 to 3 days from now as Aircel does not like that I use the extended 200 min local free talk time which is valid till 22.06.2008. It is the intension of the company that they will collect money from their consumers, offering lucrative schemes, but they will not allow the consumers to avail the same.

In view of the above I would like to request your good offices to kindly look into the matter and to take appropriate steps so that the company like Aircel may not further cheat the common people like us in future.

Waiting for kind redressal of my grievance.

Thanking you,

Yours sincerely,

Dated. : 19.06.2008.

Sandip Chanda
Ph – [protected]
Disconnected Aircel Number : [protected]
Email : [protected]@yahoo.co.in
Junior Engineer/Gr-I/S.E. Rly/GRC
Home Address : Vill-Durgapur (Makaltala)
PO-Bally, Dist-Howrah.
Pin-711205.