[Resolved]  Aircel — No Justification from Nodal Officer also

Address:

West Bengal

Hi!

What's wrong with you guys? I am telling you n number of times that without listening the entire call I had disconnected the same once I realised that the same is an idiotic promo call. And I had never pressed the "1" key. So there is no question of activating the service. I want my money back.

If you are sure that only Rs. 30 was deducted for the same, then send me the dialled call log details (phone numbers, date, time and the duration of the calls) from 27 July 2010 to 05 August 2010. I am very sure that the balance in the account was approx Rs. 72-Rs.75 on 02/08/2010 morning. Then how come the same became Rs.12 odd by the end of the day. Show me the proof as required.

Regarding the DND service, as per your confirmation the effective date is 20-Sep-2010, i.e. I still have to deal with these calls for the next 45 days?? And what about your promo SMSs which are sent almost every 30 mints?? Has that been deactivated?

Are you aware what is your market status now? Every day there is a new mobile service provider poping up and trying to get customers. And in this scenario you are loosing your customers by providing such cheating and worst service!

I am also having a Vodafone connection for past almost 3 years and had only one issue, which was resolved in the first time itself, while raising it to the Nodal Officer. And I have not even completed 1 year having this Aircel connection, and I had to write so many times to the Nodal officer.

Expecting a positive resolution this time.

Bhaskar

[protected]-Reply[protected]-

Dear Sir,

As already communicated the service was active on your response to the promo call received at your number: [protected], the response from your handset against the promo call was "1" to the key press the service was active. We would also like to confirm it with you that as per our system records the deduction has been Rs30 only.

Further we would also like to confirm you that DND service was not registered against your number, as per your concern in the mail below the DND service has been registered, effective date: 20-Sep-2010.

We hope the information provided to you was up to your satisfaction.

It is our privilege to have you as our valued customer & would like to thank you for your continued patronage.

We look forward to a long and fruitful association with you.

Should you require any further assistance, please call us at: 121 (in case of Queries / Products / Services) or 198 (in case of Complaints) from your local Aircel mobile or e-Mail us at: care.[protected]@aircel.co.in

Assuring you the best of our services at all times.

Regards,
Aircel Nodal Officer
Dishnet Wireless Ltd.
Kolkata

[protected]Orignal Message[protected]

What! If I pick up an incoming call, that's my fault??? Do you want to mean that if i pick up any call and then disconnect it, that means I have given my consent towards the debit ??? How can you say that??? I repeat I have not given any consent to activate such bull offers.

And it's not Rs 30, It was Rs 60 in total which was deducted[protected] check your database properly and refund my money back.

"We hope the information provided to you was up to your satisfaction."
[protected] Don't write this without properly solving the entire issues.

Don't you go through the entire complaint of the customer?? What happened to my third issue...."3. Also inspite of sending SMS I still receive these kind of nonsense marketing calls and messages. Stop these with immediate effect."

You are not only spoiling the Quality of response but also damaging the Company's brand value.

Understand very clearly if the issue is not resolved properly I will be writing to Consumer Forum.

Bhaskar

[protected] Reply[protected]---

Dear Sir,

Thank you for writing to us.

As per your mail, we would like to confirm it with you that the Friend Zone service was activated against your response to the promo call received at your number and Rs30 was deducted. As per your concern the service has been now deactivated.

We hope the information provided to you was up to your satisfaction.

It is our privilege to have you as our valued customer & would like to thank you for your continued patronage.

We look forward to a long and fruitful association with you.

Should you require any further assistance, please call us at:121 (in case of Queries / Products Services) or 198 (in case of Complaints) from your local Aircel mobile or e-Mail us at:care.[protected]@aircel.co.in

Assuring you the best of our
services at all times.

Regards,

Aircel Nodal Officer
Dishnet Wireless Ltd.
Kolkata

[protected]Orignal Message[protected]

Hi Nodal Officer,

My last complaint (ERN-25573-9FJKBP) was resolved in June last week and again I have to go through a technical (what kind of systems do you use God knows!!) error. My Aircel number is [protected]. The previous reference number was 1-[protected].

It’s a pain to complaint to the Nodal Officer’s team now and then. But still no other way, I have to do.

On 02 August I received a call from the number 57000 at 10:05 am. I picked up the call and before saying anything an automated voice started saying
if I want to make friends with people and all those stupid things…. I immediately disconnected the line.

Later in the evening at 5:28 pm I received a SMS stating “Thank you for subscribing to Aircel Friendz zone. You have been charged Rs. 30 for 30 days. To unsubscribe call 570001
(Toll free). …..” And another SMS received at 21:04 pm providing me the chat ID: 5169092.

What is this? How can you do that??? And it’s not Rs.30; it is Rs.60 which was debited from my recharge value.

I had Rs. 72/ Rs. 73 odd available before the amount was deducted and after deduction it became Rs. 12 odd.

I don’t understand is it some kind of Scam or Money Game you guys are playing with the customers!!!!!!!

How can you activate such type of functions without the customer’s consent?? Don't try to play these kind of silly games with me !!

Before I escalate it to the next level, I need the following to be done ASAP:

1. Refund my money (Rs.60) to my account.

2. Discontinue the Aircel Friendz zone stuff (I am neither going to call or send any SMS for the same).

3. Also inspite of sending SMS I still receive these kind of nonsense marketing calls and messages. Stop these with immediate effect.

Do not unnecessarily call me. If you call me you need to confirm that the problems are resolved.

Bhaskar
[protected]