[Resolved] Airtel 4G — Airtel 4G connection not working and misselling | |||
So much of fan fare and finally Airel 4G ([protected]) arrived. I was one of the first customers to buy it for Unlimited Rs1999 plan. It worked at a speed of 3-4 Mbps (they advertise 100 Mbps) at Salt Lake, Kolkata for 3 days and then it stopped. Repeated calls to the customer care[protected] did not result in any thing. They give reference nos and complaints but no one is able to solve it for last three days. The place where I bought the 4G connection is sending their Airtel Engineer for last three days but some how he does not reach my residence to fix the issue. The customer care could not find reference nos which they messaged F[protected] and complaint no 43620717 and then I have to make a fresh complaint. Basically Airtel is taking all its 4G customers on a ride. Beware of them as they do not have any refund policy if their network is down. I was told that I will not get any refund though their network is down for three days and today being a Sunday, Airtel Engineer will not be able to come and I have to wait the standard 48 hours for the Airtel Engineer. I have been taken by a ride and I would advise other new customers to not be taken by a ride by Airtel. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Hi,
I have an Airtel 4G connection in pune. The sales guy told me that the tower is in my society while taking the connection. Post an amazing demo i went ahead with it and today after a wifi router which cost me nearly 5500 + running a wire a from the sweet spot (demo spot) to my work station another 2000 i have nearly lost 7500 in the whole ordeal. Today nothing works. I get frequent disconnections( 20 to 25 minutes and i am disconnected) My complaints to the customer care has been just pushed between their two teams which is their Network team and the other is the home visiting engineers. They now tell me that the site is 500 mtrs away from house and thats the reason i am facing this issue. The network team even had the audacity to to tell me to suspend my account till they dont get adequate conenctivity in my area. On my call to the customer care today i realised that i have played online games and the charge is another 6oo for that. I would have loved to play games but not on a connection which i could not even use. My guess is under the pretext of testing the visiting engineers have been playing them. A very BAD experience. On my questioning on authentication before making such payments for such games i was not given any answer. They say you may have accidentally clicked on them.
Guys. My bad exp. In aloss. After paying taxes and not getting any services from the government i am now even facing these private service providers and getting the same crap.
My Last try to approach some senior authority at the Airtel website gave me the below notification (note: This is a copy paste from their website after clicking on the link for Grivance Redressal on the below mentioned. Another anecdote from Airtel :). Even here i as a consumer am being blamed to pull their site down.
WebSite : http://www.airtel.in/wps/wcm/connect/about+bharti+airtel/Bharti+Airtel/Need+Help/
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [protected]@your.address and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
I have an Airtel 4G connection in pune. The sales guy told me that the tower is in my society while taking the connection. Post an amazing demo i went ahead with it and today after a wifi router which cost me nearly 5500 + running a wire a from the sweet spot (demo spot) to my work station another 2000 i have nearly lost 7500 in the whole ordeal. Today nothing works. I get frequent disconnections( 20 to 25 minutes and i am disconnected) My complaints to the customer care has been just pushed between their two teams which is their Network team and the other is the home visiting engineers. They now tell me that the site is 500 mtrs away from house and thats the reason i am facing this issue. The network team even had the audacity to to tell me to suspend my account till they dont get adequate conenctivity in my area. On my call to the customer care today i realised that i have played online games and the charge is another 6oo for that. I would have loved to play games but not on a connection which i could not even use. My guess is under the pretext of testing the visiting engineers have been playing them. A very BAD experience. On my questioning on authentication before making such payments for such games i was not given any answer. They say you may have accidentally clicked on them.
Guys. My bad exp. In aloss. After paying taxes and not getting any services from the government i am now even facing these private service providers and getting the same crap.
My Last try to approach some senior authority at the Airtel website gave me the below notification (note: This is a copy paste from their website after clicking on the link for Grivance Redressal on the below mentioned. Another anecdote from Airtel :). Even here i as a consumer am being blamed to pull their site down.
WebSite : http://www.airtel.in/wps/wcm/connect/about+bharti+airtel/Bharti+Airtel/Need+Help/
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [protected]@your.address and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
I think the below email will throw light on my plight with Airtel 4G in Pune. The joke is it says Platinum Customer Care. As a reply to the below email, they sent me the latest bill!!! Yeah right!!!
[protected][protected][protected][protected][protected]--
[protected] Forwarded message[protected]
From: Anup K <[protected]@gmail.com>
Date: Fri, Dec 21, 2012 at 3:49 PM
Subject: Airtel Mobile 4G SIM#[protected] Account #10324XXXXX
To: platinum.[protected]@in.airtel.com
Cc: [protected]@airtelmail.info
Hello Abhilasha,
I subscribed to the Airtel 4G (USB modem) as soon as it launched in Pune in Nov 2012. I was very happy and expected and was promised a wonderful browsing experience at lightning speeds and great connectivity. Instead what I got was a product that has barely worked for 10 days in the last 8 weeks and a customer service team that is hardly reachable and creates service request numbers when I reach them only to auto-close the requests without any action on the same.
The service was tested by your sales guy and service engineer prior to my buying the product and was told that there is excellent 4G coverage in my area and that connectivity would not be an issue. On the recommendation of the sales rep (Mr. Shekhar) I purchased the 4G USB modem along with a TP-Link 4G Wi-Fi router totaling to Rs. 7500/-. I paid in cash on request since I was told that paying by cheque would delay activation.
The problem started two days after I bought the product with the USB modem not responding and zero connectivity. I tried contacting the customer service helpline @ [protected] and was unable to get anybody to take down a service request. I tried all options on the IVR and everybody who picked up said that the IVR had not been setup for 4G yet and someone would call me back. I was not even given a service request number. After a week I was able to reach someone who told me that somebody had notated my account with the remarks "Customer requested deactivation" and that my account had been disabled. This was when I had paid the first bill sent to me ahead of time. When I contested this, I was told that there was some error and that the account would be reinstated. The same day the service was resumed and worked for a couple of days.
Since then, the device has again stopped working and I have been chasing the customer service helpline ([protected]) and the sales rep @ +91-98602XXXXX but to no avail. Both the devices sit on my desk without any use to me. However I am getting the bills for the service on time. I have been able to get some service request numbers; however they have been auto-closed as before without any resolution. (Complaint #47503115 dated Dec 9 2012, #47541762 dated Dec 11 2012, #47596027 etc.). In the interim I am forced to use a Reliance Netconnect+ USB modem which may not be a 4G but does the simple job of keeping me connected really well!!!
I am clueless on how to proceed further on this and then I get the below email telling me that I am a valued customer and your favorite. I really do not know whether to laugh or cry.
Please tell me how I can return these devices to your office. Looking them lie on my desk without use keeps reminding me of my folly.
Yours sincerely,
Anup K
(One of your valued customers and a favorite of course!!!)
[protected] Forwarded message[protected]
From: airtel <[protected]@airtelmail.info>
Date: Fri, Dec 21, 2012 at 12:15 PM
Subject: You are our favourite
To: [protected]@gmail.com
Dear Anup K airtel mobile : [protected]
You’re one of our most valued customers. You mean the world to us. You are our favourite.
airtel favourites is our way of thanking you for choosing airtel and our commitment to do everything possible to enhance your experience with us.
We’re always here for you
We have revamped our 121 hotline, ensuring you have rapid access to our service executives at all times, should you wish to speak to them. Alternatively, you could write to us at platinum.[protected]@in.airtel.com. So please feel free to call or write to us; we promise to respond to you within 4 working hours.
We’ll lend a hand to you
We understand you keep very busy and are often pressed for time. If you like, we can come to your doorstep to pick up payments or documents, to deliver SIM cards and even to optimize your data settings, for a small fee. We’ll also help transfer your airtel connection, when you relocate. Along with a similar number and zero activation charge, you’ll receive a special roaming plan while you move cities. Please just call us at 121.
We’ll go the extra mile for you
The next time you travel abroad with international roaming, you’ll get the special benefit of zero security deposit. In case you’re away longer, we can keep your number locked, for a small fee, so you can continue using it once you’re back. We’ll also be glad to enhance your credit limit if you so desire.
Our endeavour will be to continually enhance your airtel experience in many more ways. We’d also love to hear from you on any suggestions or comments that you may have. Please do write in to us.
Once again, thank you for choosing airtel.
You’re our favourite, and we’re here for you.
Warm regards,
Abhilasha Hans
Chief Service Officer
Bharti Airtel Ltd.
[protected][protected][protected][protected][protected]--
[protected] Forwarded message[protected]
From: Anup K <[protected]@gmail.com>
Date: Fri, Dec 21, 2012 at 3:49 PM
Subject: Airtel Mobile 4G SIM#[protected] Account #10324XXXXX
To: platinum.[protected]@in.airtel.com
Cc: [protected]@airtelmail.info
Hello Abhilasha,
I subscribed to the Airtel 4G (USB modem) as soon as it launched in Pune in Nov 2012. I was very happy and expected and was promised a wonderful browsing experience at lightning speeds and great connectivity. Instead what I got was a product that has barely worked for 10 days in the last 8 weeks and a customer service team that is hardly reachable and creates service request numbers when I reach them only to auto-close the requests without any action on the same.
The service was tested by your sales guy and service engineer prior to my buying the product and was told that there is excellent 4G coverage in my area and that connectivity would not be an issue. On the recommendation of the sales rep (Mr. Shekhar) I purchased the 4G USB modem along with a TP-Link 4G Wi-Fi router totaling to Rs. 7500/-. I paid in cash on request since I was told that paying by cheque would delay activation.
The problem started two days after I bought the product with the USB modem not responding and zero connectivity. I tried contacting the customer service helpline @ [protected] and was unable to get anybody to take down a service request. I tried all options on the IVR and everybody who picked up said that the IVR had not been setup for 4G yet and someone would call me back. I was not even given a service request number. After a week I was able to reach someone who told me that somebody had notated my account with the remarks "Customer requested deactivation" and that my account had been disabled. This was when I had paid the first bill sent to me ahead of time. When I contested this, I was told that there was some error and that the account would be reinstated. The same day the service was resumed and worked for a couple of days.
Since then, the device has again stopped working and I have been chasing the customer service helpline ([protected]) and the sales rep @ +91-98602XXXXX but to no avail. Both the devices sit on my desk without any use to me. However I am getting the bills for the service on time. I have been able to get some service request numbers; however they have been auto-closed as before without any resolution. (Complaint #47503115 dated Dec 9 2012, #47541762 dated Dec 11 2012, #47596027 etc.). In the interim I am forced to use a Reliance Netconnect+ USB modem which may not be a 4G but does the simple job of keeping me connected really well!!!
I am clueless on how to proceed further on this and then I get the below email telling me that I am a valued customer and your favorite. I really do not know whether to laugh or cry.
Please tell me how I can return these devices to your office. Looking them lie on my desk without use keeps reminding me of my folly.
Yours sincerely,
Anup K
(One of your valued customers and a favorite of course!!!)
[protected] Forwarded message[protected]
From: airtel <[protected]@airtelmail.info>
Date: Fri, Dec 21, 2012 at 12:15 PM
Subject: You are our favourite
To: [protected]@gmail.com
Dear Anup K airtel mobile : [protected]
You’re one of our most valued customers. You mean the world to us. You are our favourite.
airtel favourites is our way of thanking you for choosing airtel and our commitment to do everything possible to enhance your experience with us.
We’re always here for you
We have revamped our 121 hotline, ensuring you have rapid access to our service executives at all times, should you wish to speak to them. Alternatively, you could write to us at platinum.[protected]@in.airtel.com. So please feel free to call or write to us; we promise to respond to you within 4 working hours.
We’ll lend a hand to you
We understand you keep very busy and are often pressed for time. If you like, we can come to your doorstep to pick up payments or documents, to deliver SIM cards and even to optimize your data settings, for a small fee. We’ll also help transfer your airtel connection, when you relocate. Along with a similar number and zero activation charge, you’ll receive a special roaming plan while you move cities. Please just call us at 121.
We’ll go the extra mile for you
The next time you travel abroad with international roaming, you’ll get the special benefit of zero security deposit. In case you’re away longer, we can keep your number locked, for a small fee, so you can continue using it once you’re back. We’ll also be glad to enhance your credit limit if you so desire.
Our endeavour will be to continually enhance your airtel experience in many more ways. We’d also love to hear from you on any suggestions or comments that you may have. Please do write in to us.
Once again, thank you for choosing airtel.
You’re our favourite, and we’re here for you.
Warm regards,
Abhilasha Hans
Chief Service Officer
Bharti Airtel Ltd.
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AIRTEL- CALLING CARDS — Misselling by Airtel on their calling cards
I had enquired about the Airtel home calling card at the New Delhi international airport. I was told by their representative that the calling card does not involve any cost of access except the call rate of Rs8 per minute. I had also specifically enquired if this was true for Singapore and I was told that the same was true.However, I later found out that each access using the calling card costed me Singapore dollar 2.5. This is way above the amount that I would have paid, had I jsut used my local India number. On my return I contacted a person by the name of Sunil. This gentlemen was least interested in sorting out the issue. I later found out that mine wasn't an insolated case and that many others have faced similar fate by using the calling cards
Interestingly The Airtel customer service representatives disconnect the phone as soon as you tell them that you have a complaint