[Resolved]  Airtel — complaint lodged with customer care but nobody has turned up

Address:Ahmedabad, Gujarat

My Set top Box No.[protected]. I lodged the complaint on 17/10/2011 for the problem power is not coming to set top box they told per visit Rs.100/- will be charged. On the same day the sevice engineer came & checked. He told the problem is with set top box, & it has to be replaced. He told the set top box will be replaced with some other old STB & it will be charged Rs.350/- which has only 3 months warranty. I said yes, we were waiting for the other STB. They didn't turned up till tuesday again I lodged complaint on Wednesday 19/10/2011. They told the problem will be settled on the same day but, so far nobody has turned up & the same time the recharge value in DTH is getting reduced. In the begining they are providing new set top box but later replcement with old set top box is not acceptable which is only 3 months warranty for Rs.350/-. It means every 3 months I have to pay Rs.350/- for the old set top box.
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Aug 13, 2020
Complaint marked as Resolved 
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Hi this suresh ID NO [protected] till 10days not displayed pictures and daily rentals also deducted. i called up customer care he told today evening tomorrow afternoon this like somany time he told but still not rectified problem. every day i get problem resolved messages. Plz i'll request rectified this problem as soon as possible and return back amount.

thankyou.
MOST URGENT

From : Dr. Vikram Vir Chaudhary, Dt:[protected]
C/o Mr. Shagun Chaudhary,
C – 259, Eden Villa, Sector – 57,
Sushant Lok -3, Gurgaon – 122003.


Re; Airtel Digital T.V., Customer I.D. No : [protected] Disconnected without our confirmation. on[protected] where as it was recharged for Rs 710/ only on[protected]. Why So ?

Dear Sir,
We had one plus two secondary connections of Digital T.V.
All the secondary connections were disconnected as my children went to USA .one connection was discontinued and set of Box surrendered last year. Second connection was surrendered on[protected] and Set Of Box given to Mr. Krishna.
To my surprise my main connection stopped working today on[protected] where as I got it recharged for Rs 710/ on[protected].
My balance today also is Rs 730.49 paisa.
Then why my Services have been closed with no fault of mine.
Now Your staff tells me that they have disconnected all the three accounts & they have taken back all the three Set Of Boxes. They are telling a lie. I still have one Set of Box & I never asked to discontinue above all I got it recharged on 3RD of this month only.
I sent a message on 54325 & in return they tell me that this is not the registered mobile for the single account. The other no is in USA & I fear when will my TV resume services with no fault of mine.
Every now & then they call & say You gift your connection or give it to your relative but don’t return it. Before disconnecting they never thought of contacting me & get the details.
Now unnecessarily I am harassed with no fault of mine.
Kindly look into the matter & oblige at your earliest convenience.

Regards
Dr. Vikram Vir Chaudhary
(M) [protected]

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