[Resolved]  Airtel — Airtel Customer care professionals are abusing/manhandling

Address:

Chennai, Tamil Nadu

Hi

Im Geethapriya, My mobile number is [protected]. Im using airtel network for past three years. Last year i 've purchased a mobile and activated 3G in my mobile which was free for 3 months time since activation. But the Airtel had provided me only two months free internet services and added internet chages for the 3rd month in the bill. I have immdiately mailed a compliaint to customerserice for waiver of the internet charges added for the 3rd month. They have assured over phone for the waiver but dint not respond in mail. Fed up with the issue, with mental agony i have lodged a complaint in consumer court and recived a call 4 months back from Mr Alexander, Legal department, Airtel and was asked to settle the remaining dues Rs.3000/- as OTS and he has assured me to send a closure of the account with an agreement copy. On his request, we have paid Rs.3000/- immediately. But Mr. Alexander did not send any mail. Presuming that the account was closed, i have changed the network. But iam receving monthly bill with huge bill amount for non usage. You can verify the bill, i have not used the network at all. Today im getting calls from legal department, Airtel. Few people are using harsh words, abusing a professional like me to pay the money. This leads to mental agony and pressure.

Iam fed up with the issue. I cant pay penny more to this cheaters. Let the network do what ever they want. I only want my account to be closed. Iam consulting my advocate for legal action against those who tortured me. Alexander, Johnson, a lady from this number [protected] and Airtel.

Regards
Geethapriya, [protected]