Airtel — GPRS speed | |||
Dear Sir, This is for your kind notice that my problem (GPRS) is still persist, today I have received a message from no [protected] at 11:49 am, quoted as - "Dear Mr. Khurshid we need to informing you that your gprs complain has been resolved. thanks Airtel Customer Service" My problem remains the same, that is whenever I get EDGE on my cell the speed goes down very dramatically, i don't get enough speed to carry on my surfing then. But whenever i lose EDGE signal the speed get a little better, but still so slow to open up even my email account. The maximum speed that I receive is only around 4 to 5 kBps.(with out EDGE) and with EDGE it's not more than 2 to 3 kBps. Sir, I have been also told from some Customer Care Executive (CCE) yesterday evening that my issue may take time to get resolved, I asked him how much time, and he said he cannot make any promise. My GPRS speed issue remains the same, and I am waiting for it to get resolved. Along with it the most nearest functioning tower that is told to me form some CCE is about 2.5 Kms form my place. This is a big issue, my calls get dropped while in between conversations, Sometimes in a few seconds. I feel like I'm paying extra to use Airtel in my Area. Sir, please look after my complain. It is not a small locality, and even in my house we have 3 working Airtel numbers. There must be plenty out there. Thanking you! Nihal Khurshid [protected] Was this information helpful? | |||
 7 Comments | |||
Comments
hello,
i have a Prepaid airtel connection with a gprs rs98 plan which allows 2 gb download...but the speed is too low to download anything , it normally moves between 2 to 4kB/s.. i was told the speed would be atleast 20kB/s on a edge phone.. i have a nokia 5800 xm..which is edge enabled ..i would request you to plz look into the matter..let me know if there is any other way to increase the speed.
regards,
Varun Rawat
[protected]
Delhi
i have a Prepaid airtel connection with a gprs rs98 plan which allows 2 gb download...but the speed is too low to download anything , it normally moves between 2 to 4kB/s.. i was told the speed would be atleast 20kB/s on a edge phone.. i have a nokia 5800 xm..which is edge enabled ..i would request you to plz look into the matter..let me know if there is any other way to increase the speed.
regards,
Varun Rawat
[protected]
Delhi
Sir
I am from Aligarh, UP (west) with connection number [protected]. I have made many complaints about GPRS connection speed to your customer care, but it seems like no one care for customers. I am using Mobile Office Rs 98 plan, while many of my friends enjoy a good experience I am unable to get more than 4 or 5 kBps, which is not enough for browsing. I use it on my laptop and on my cell phone.
Please kindly look after my complaint.
Thanking you
Nihal Khurshid
[protected]
I am from Aligarh, UP (west) with connection number [protected]. I have made many complaints about GPRS connection speed to your customer care, but it seems like no one care for customers. I am using Mobile Office Rs 98 plan, while many of my friends enjoy a good experience I am unable to get more than 4 or 5 kBps, which is not enough for browsing. I use it on my laptop and on my cell phone.
Please kindly look after my complaint.
Thanking you
Nihal Khurshid
[protected]
Dear sir
I appreciate your concern about providing us better service, but there has been no improvement in GPRS speed I'm still getting 4 to 5 kBps maximum. And whenever i get EDGE speed go down in between 2 to 3 kBps (That is maximum with EDGE), I really think this whole area need a better solution for GPRS, like putting new towers to strength your signals, and that may too solve our call drop problem here.
Someone from your side told me that my problem will be corrected by 18th of May, but nothing happen.
Sir i'm using mobile office Rs 98 pack, and believe me its been a horrible experience for me...I dont even recommend anyone to go for this one.
Only if my problem is corrected then I may continue recommending it.
I have been using this very same number [protected] by almost 5 or 6
years, and there is no care for such an old customer, what kind of
marketing strategy you are using? That I dont understand.
Thanking you!
Nihal Khurshid
[protected]
I appreciate your concern about providing us better service, but there has been no improvement in GPRS speed I'm still getting 4 to 5 kBps maximum. And whenever i get EDGE speed go down in between 2 to 3 kBps (That is maximum with EDGE), I really think this whole area need a better solution for GPRS, like putting new towers to strength your signals, and that may too solve our call drop problem here.
Someone from your side told me that my problem will be corrected by 18th of May, but nothing happen.
Sir i'm using mobile office Rs 98 pack, and believe me its been a horrible experience for me...I dont even recommend anyone to go for this one.
Only if my problem is corrected then I may continue recommending it.
I have been using this very same number [protected] by almost 5 or 6
years, and there is no care for such an old customer, what kind of
marketing strategy you are using? That I dont understand.
Thanking you!
Nihal Khurshid
[protected]
Yeah wherever is speed problem there is signal problem too, call drops are a normal thing. I am also facing the same problem, wrote many emails but still wondering in between 4 to 5 kBps, I was assured by the vendor that it must be a minimum of 20 kBps on my nokia 5800 Xpress music too...
Still no solution.
Nihal Khurshid
[protected]
Still no solution.
Nihal Khurshid
[protected]
Hello, myself Kapil with mobile number: [protected]. I have subscribed to Airtel GPRS (1 GB for 14 days). The customer care ensured of 50-60 Kbps speed. However I am not getting the assured speeds from the airtel even in Posh Delhi area.!! So i request airtel to provide the net speeds as mentioned otherwise it will be difficult to trust airtel in future.!!
Regards
Regards
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Airtel GPRS — New cell update
Hi..i have airtel prepaid connection. My cell no. is [protected]. I have recently change my cell. My new cell model is samsung M2710.Earlier i had samsung model J600. I called up number of times to customer care to update my new cell phn in their database so that i can use the airtel live & NOP.But they havent taken any action yet. I am not able to use gprs in my cell .