[Resolved] Airtel And HDFC Bank — Airtel Online Recharge Failed from HDFC | |
I tried to do a mobile (Airtel) recharge on 28th Feb through HDFC online banking. But after completing the procedure, the Account was debited but the phone was not recharged as there are some error on the site. Then I called HDFC customer care. They replied that the transaction is successful from our end. There is a problem with Airtel and you have to contact them. I contacted Airtel four time but they logged complaint and closed it by providing clarification that we didn't recived any request. They told me to contact HDFC. I am trapped in a loop. I have all the transaction number and reference number for that transaction but neither HDFC nor Airtel is having any system to track what went wrong and where is my money. can you help me in this regard Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
10 Comments | |
Comments
I have similar experience with HDFC bank, but in my case I followed up for a while and given up. They say it is third party service or something.
Reply
I had similar problem. I paid Rs300/- and got credited for Rs30 in my mobile. when I checked with Hdfc they told we are no way related it. Airtel says Rs 300 is not a valid recharge. When Rs.300 is not valid recharge, I am not sure why they accept the amount. No where in the site they had given list of valid recharges.
regards
Chitra
a1bazaar.in
regards
Chitra
a1bazaar.in
Wondarfull
recharge
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information