[Resolved]  Airtel — Refund Amount not settled for last 3 months

Address:

Bangalore, Karnataka

Im trying to track this consignment number for a while and today I got a status update from overnite courier express that the consignment is HELD with BHARTHI AIRTEL itself.
Do you people have any concern for your customer? If you are not going to give me back the money tell me upfront but don’t involve in these cheap activities.
Its been 3 months im following up [atleast 30+ phone calls and 20+ e-mails] with airtel for a refund cheque and aren’t you guys ashamed for the kind of work you r doing?

You guys are not returning the cheque back properly, I asked many times that I can come and collect the cheque and you said there is no such policy? What the heck should I do, when you are not giving the money and when you are not permitting me to come and collect as well. Are you guys going nuts?

Arun.

From: appellate.[protected]@airtel.in [mailto:appellate.[protected]@airtel.in]
Sent: Tuesday, September 06, 2011 4:27 PM
To: Kumar, Arun S. (Professional)
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]

Dear Mr. Arun,
Warm greetings from airtel Telemedia Services.
We regret for the delay in responding your e-mail.
With reference to your e-mail dated 29-Aug-2011, you have expressed concern regarding Refund for your airtel SEF number TBLR242792.
This is to inform you that your refund amount has been dispatched with the following details:-
Cheque Number: 187970, Cheque dated: 26/08/2011, Cheque amount: 999, Bank: HDFC Bank, Consignment number: [protected], Courier Name: overnite courier express.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.
Disclaimer:
Please feel free to speak to our call center executive on 121 (queries) and 198 (complaints or requests). You may also email us at [protected]@airtel.in.
If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at[protected] between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at nodal.[protected]@airtel.in.
If you do not receive a satisfactory response from our Nodal officers, you may send an email at appellate.[protected]@airtel.in or you may call at 080 ¿ 41115201 between 9:30 AM and 6:30 PM, Monday to Friday.


Chinnasamy. N
Appellate Office
airtel Telemedia Services



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[protected]Original Message[protected]
From: aruns.[protected]@thomsonreuters.com
To: appellate.[protected]@airtel.in
Cc:
Sent: 29/08/2011 07:25:48 PM
Subject: RE: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]

Any update on this? Let me know if you will refund the money or not?



From: appellate.[protected]@airtel.in [mailto:appellate.[protected]@airtel.in]
Sent: Thursday, August 25, 2011 6:14 PM
To: Kumar, Arun S. (Professional)
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]



Dear Mr. Arun,

Warm greetings from airtel Telemedia Services.

We regret for the delay in responding to your e-mail.

With reference to your e-mail dated 19-Aug-2011, you have expressed concern
regarding Delay in Refund for your airtel Subscriber Form TBLR242792.

This is to inform you that your concern has already been forward to our
relevant team to process further action.

Please accept our sincere apologies for the inconvenience caused. We value the
relationship built with you and trust that one odd, unfortunate incident will
not come in the way of this association. We would like to reiterate that we
share your anguish and have taken adequate action to ensure the non-occurrence
of the same in future.

Disclaimer:

Please feel free to speak to our call center executive on 121 (queries) and 198
(complaints or requests). You may also email us at [protected]@airtel.in.

If your requests or complaints are still unresolved, you may get in touch with
our Nodal officers at[protected] between 9:30 AM and 6:30 PM, Monday to
Friday. You may also email us at nodal.[protected]@airtel.in.

If you do not receive a satisfactory response from our Nodal officers, you may
send an email at appellate.[protected]@airtel.in or you may call at 080 -
41115201 between 9:30 AM and 6:30 PM, Monday to Friday.


Chinnasamy. N
Appellate Office
airtel Telemedia Services



Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=C1C3CE384142
45474FB1DE24B2C2CBC93D5EA1ED177588E96DE12261A2E22A6AADEC[protected]AF31075
&refno=Qrc[protected]



[protected]Original Message[protected]
From: aruns.[protected]@thomsonreuters.com
To: appellate.[protected]@airtel.in
Cc:
Sent: 19/08/2011 02:19:25 PM
Subject: RE: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]

Do you have any update on this issue?

It¿s been many months I have been following up for the refund? Many complaints
logged and all I have so far got is some reference number or complaint numbers
that just gets renewed everytime.

What¿s the real problem? Can you reply me with the reason on why this is so
taking so much time?



Thanks,

Arun.





From:appellate.[protected]@airtel.in [mailto:appellate.[protected]@airtel.in]
Sent: Sunday, August 14, 2011 12:36 PM
To: Kumar, Arun S. (Professional)
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|Qrc[protected]|]



Dear Mr. Arun,



Warm greetings from airtel Telemedia Services.



We regret for the delay in responding to your e-mail.



With reference to your e-mail dated 06-Aug-2011, you have expressed your

concern regarding Refund of the Subscriber enrollment form TBLR242792.



Further to your below e-mail, this is to inform you that, your concern

regarding the refund has been registered with us with the reference number

1923190 and it would be addressed
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