[Resolved]  Airtel — refund of money

Dear sir/mam
This is in reference to the complaints no 4899942 and 6261680. My husband
Mr. Ankush Gupta applied for an airtel broadband connection. The forms were
duly filled and the payment was made by cheque which was also cleared on time. The customer enrollment form number was 1124954.the cheque was given for 8th Feb. 2008. After a month when we contacted the company then we were told that connection will be given soon. After 15 days we were told that connection cannot be given. this information was provided when we asked .no
customer service was given.
then repeated enquiries to your office revealed that at the time of getting the forms filled, taking the cheque and depositing the cheque the company and the concerene dexceutive d (Mr.Ahmed, mobile no--[protected]) knew very well that company is not in the position to provide conncetion to the location F-29 hauz khas enclave. yet the cheque
was taken. When the company didn't had a product to sell then why it made a
booking for it and took the payment.
This is against the normal profession work ethics.
Does it take more than two months to process a simple case of Rs. 800? This
is pure business malpractice and unfair business dealing on part of
airtel. When company wanted money form me it came within two days and took
the money for a service which it very well knew it couldn't provide. Now it
is delaying refund of my hard earned money. Till today the company has not
apologized or done anything to make the refund. Its only when I enquire
than a repeated complaint is lodged.form past two months i have been haering(that too when i contact airtel
) that my claim is in process. when it will be processed.Secondly i would like to know why Airtel and its exceutive Mr.Ahme dcommited this forgery with me.why i ahve been cheate dwith my hard earned and why is there relectuance to pay me my money back.
Besides till today nobody form airtel ahs made any inquiry for my grievances .Due to your negligence i couldnot get broadband installed for four months and lost percious business.yet no aplogy has been tendred.
instead when ever i inquired form Mr.Ahmed about payback of my money he always said that iam at mercy of Airtel and if he and company wouldnot wish than i wont get my money back and i can do anything that i want to do. same reply was given to me by your telemarketing female officials,
Why executive sat Airtel are so rude and refuse to accpet their mistake. Just to achive his target Mr.Ahmed along with Airtel staff swindled me of my money and yet threatned me with dire consequences.
Till today i have not been compensated. your telemarketing excutives suggets that if i try to go to court than it will be my loss as Airtel is too big a company and it can do anything to me and harm my business.
It seems like Airtel has made it a business practice to profit from money of innocent people and yet its executive stake pride in threatening me with dire consequences when i inquire for my refund.

sir
somebody calls me at late night and abusing and threat me the no is[protected] sir can u tell me who is he / she and what is the address of that person because i wanna take strong action against him
so si i request u to plz help me in this regard

Dear Airtel,

I had applied for a broadband connection on 10/11/2008 and my subscriber enrollment number is SEF NO:HY 128193 and have also paid Rs 1, 000 by cheque no 296626 dated 10/11/2008 by HDFC Bank, Hyderabad but after 2 days i got a call from the executive that my connection will not be possible as the DP is not installed at that time.I am trying to contact every day to your executive to refund my money and there is no reply.So would request to refund my money and would also say that this is no the correct way to treat a customer.i would also like to say that at the time of selling a service your people will call 100 times but when there is a problem they will not even recieve your calls.Its been now more than a month but did not recieve my money if a do not get my money back in a weeks time would have to move to some higher authority to get this thing settled .


Kind Regards,
Abhinav Rohatgi
[protected]

The same thing happened to me and till now the [censored]airtel broadband would not refund my money.
I'm calling everyday and no one can do anything. the customer care has no manners and then keep repeating same words "i pologize for inconveniences...sir, you'll definitely receive it by mentions the date( i.e after business 2days) but they never even get back to me...or get a refund. Sometime they even said, your money was already refunded at that address...but doesn't know the corrier service (the third party) they say all theese craps and make me MAD everytime I call up...I would be glad to do anything to make the business unsuccessfull or [censored] the agent. I just donnno please provide remedy... you know abviously i don't want to go to court for this. (&^%$&$*&U*#$%^&*($%^&*^&*)

Hi ,

I had booked for Airtel Internet Connection on 5-10-09 and paid 3000 advance towards 5 months internet charges .However the internet connection could not be provided due to some technical resasons by the company(they had to dig a road to get the cable which they felt was not profitable ) .When I called the cutomer care they said that the amount woul be refunded in 15 days .After 15 days I again called up customer care and they gave me a complaint # 25750920.They said that the money would be refunded back by 2-11-09 .Till today I have not got my refund back kindly help me with this .I am greatly distressed by this .I shall not recommend anyone to go for Airtel services, their after sales services are really bad.

Hi Mohsin,

Its really strange to know that you do not have details about my Address, phone number etc, .I have called customer care more than 6 times and verified all the details .This is really bad .If you do not have my details how did you plan on billing me incase the connection was given to me .Any way I have sent an email to Airtel.This is the proof so that you dont tell later that it was not sent .Another funny thing is that yesterday I got a call from Airtel saying that cheque is on the way till now no news .I was wondering how did you guys make that call since you say that you do not have information .I sincerely hope that all airtel departments co ordinate with each other and have a common pool of information .It reflects really bad on the company when you put up such silly responses to complaints.

Message Sent
Sent to= Already in Contacts
[protected]@airtel.in

Regards,

Alex

Audio Cinema was activated on my cell([protected]) without my knowledge,as well as,they haven't took any approval from my side.After activating the services they haven't send any mesage also.I made a complaint with referenceID:[protected](Sunita) with a commitment from her that i will get refund within 24 hrs.After 2 days,i haven't receive the money and made the call again for refund of money.They said they get my money back as per company policy rule.ReferenceId for second call is [protected](mayuri chikne).

Audio Cinema was activated on my cell without my knowledge,as well as,they haven't took any approval from my side.After activating the services they haven't send any mesage also.I made a complaint with referenceID:[protected](Sunita) with a commitment from her that i will get refund within 24 hrs.After 2 days,i haven't receive the money and made the call again for refund of money.They said they get my money back as per company policy rule.ReferenceId for second call is [protected](mayuri chikne).

Audio Cinema was activated on my cell([protected]) without my knowledge, as well as, they haven't took any approval from my side.After activating the services they haven't send any mesage also.I made a complaint with referenceID:[protected](Sunita) with a commitment from her that i will get refund within 24 hrs.After 2 days, i haven't receive the money and made the call again for refund of money.They said they get my money back as per company policy rule.ReferenceId for second call is [protected](mayuri chikne).

Sir, I have received a message from airtel that ( Thanks for downloading IndoPakCricket2007 from Airtel. You have been charged Rs 99. Movie Pics and Gossip - *321*555# at 2027 Hrs on 13 dec 2009. i have contacted customer care. He has sent the sms as ( Thank you for contacting Airtel. Your request reference number is [protected]. Simplify Life! Just Dial *121# to get instant account information.). But by dialing *121# and dialing 121# no such account information is coming. Then I send sms STOP to 121. Reply came ( Your request to Stop Services has been received. We shall get back to you in a few minutes with the options.) Then ( We have not received any input from you in the last 5 mins. To Stop a service reply to this message with 'STOP'.) Then I send sms STOP to1210. But how to get back my Rs 99 from airtel. By dialing *123# still my main balance is Rs178.96. It should be Rs 178.96+Rs99.00=Rs 277.96.My mobile no is [protected]. from amla ,betul MP

Pl send early reply

I used to have a post-paid connection: [protected] using AIRTEL service till June 2009. I had to travel outside Chennai and submitted a form to discontinue my services. I had to pay Rs 678/- to close the connection as I was told that the discounts will be applied at the end of the month. The refund amount of Rs 332/- has not been given to me yet.
Despite repeated complaints and follow-ups with Airtel, there has been no response from AIRTEL.
I request you to take action on this as AIRTEL has been very irresponsible in responding to this.

My name is Kiran and I asked for a broadband connection on 5 th Jan2010 whose CEf No-2066070 and due to sales executive misbehaviours and irresponsible behaviour ,I requeted for a cancellation of that on 10thJAN2010.Today is 22Feb 2010 and I havnt recieved my refund till now.No broadband Connection was provided to me in this period.

I was told that refund will be in 7 or max 45 days but its exceeded tht time too.

Also suggest me in what period of time I will be eligible to take legal actions for this?

I will be waiting for a positive reply.

sir,

i am regular user of AIRTEL MY mobile no [protected]

since yesterday I have been distrubed like any thing from your airtel people and i have been unncessarly charged Rs.15/- for melody songs download. I even 52345009 for unsubscribe

I have never subscibed for that. I request you to kindly refund my money immediately.

urs
ksrajagopal
[protected].

HIII

I am Pramodh ,

I took airtel digital tv connection at jamnagar and recently got transferred to Mumbai ,Upon relocation I have been requesting airtel customer care since last 4 months for reinstallation of digital tv services at my new address .Every time I call them answer is " today engineer will attend and solve the issue" .

Now when I am asking to refund initial charges of availing airtel hd connection(Rs .3000) , Answer is "back office people will call today and settle the issue".From last one week same story is being repeated.

I want refund of whole of Rs 3000 which was charged from me .

My cutomer id:[protected]

Mobile Number:[protected]

email id; [protected]@yahoo.com

regards

Sir,

I have purchased a HD dish and three digicomp box thru online on 15th Nov 2011, a representative named "Ms. Suma" has spoke with and told about the offer that was previling till that day. The price of three digicomp box and HD dish with tariff plans costs about Rs. 11,790/- which i accepted to pay and the representative has promised that the installation will be done in maximum of 48hrs.

While purchasing thru online she said the limit to swipe the card was maximum of Rs. 10,0000/- only and they instructed us to pay Rs. 10,000/- through credit card and remaining in cash during the time of installation. I have agreed for it and the booking was done and the next day they called again and ask me to swipe for the remaining Rs1790/- thru credit card. The detail of booking and credit card transaction number are mentioned below :
Booking Number: 49530
Transaction ID: 17629806
As promised by the representative she wasn't kept up her words. No body turned up for installing the dish. When i called to enquire the status she
totally out of her mind. Also said that the tariff plan that i chosen was no more active and asked me to pay more. Since i was un happy about the service i have decided to cancel the booking and i had informed the same to the representative. In turn she has responded us that she will cancel our booking.

After many followups they have returned Rs. 10,000/- back to my credit card account on January 2012 and the remaining Rs.1790/- was not returned as of now. I tried to reach the representative several times and they cut the call after they put me on 20 to 30 min hold.

Please help me out in getting my money back from Airtel.

Regards
Udaya Kumaran
[protected]

hi
I had requested for a new broadband connection for fixedline .I had applied customer enrollment form :561043
i had paid 1100 rupees for the same Since the connection was not feasible in btm layout it was rejected
but it is 3 months they have not refunded the amount
i have given many complaints no action is been taken
complaint no[protected]


Kavitha
[protected]

i have recharged an amount of Rs. 330 online on my prepaid mobile number [protected] through e banking, money got deducted from my bank account but transaction failed due to some technical error by bharti access, transaction id is[protected], now i request you to refund my money as soon as possible.

Sir,
I done recharge of rs 175 of 2g net pack.. But by mistake I have Dailed another number [protected] instead of this [protected].. So please sir refund that amount..

Sir
Refund of my money.. Which I have recharge the mobile.