[Resolved] Airtel — Beware while Recharging Prepaid Online. You don't get any refund! | |
Hello, I made a 3G Recharge on my Airtel number(9/4/2013) using NetBanking as my 3G Balance was low and was about to Expire(on 10/4/2013). Everything was going well till I Finished my Payment and all of a sudden a Message Pops up which says "Recharge Failed". Checked my Bank Statement and the transaction was successfully made. So called their customer care. And a guy received on the other side. So I stated my problem and When I asked for my Refund, he said it CANNOT be done. So I asked him if he can update the 3G balance for the same amount and this is what i get in return "ANY RECHARGE ON 3G BEFORE THE SERVICE TERMINATES IS A VOID". I have made several Recharges like this on Reliance and Docomo and what they do is Add the new balance to Old or at-least update the new Balance clearing the old balance. And here I was thinking Airtel has finally moved on from the "Scamming/Robbing its customers", Maybe I was expecting too much!? Was this information helpful? | |
Aug 7, 2021 Complaint marked as Resolved | |
3 Comments | |
Comments
Got a Message regarding the Refund will be done in 4 Days.
I'd have appreciated if the guy on the call said "Your money will be refunded" when I asked for it, instead of saying "we cant help and your money is gone".
Thanks for your Hard work. Everything is in Place and I'm happy that Airtel is really Trying its Best.
I'd have appreciated if the guy on the call said "Your money will be refunded" when I asked for it, instead of saying "we cant help and your money is gone".
Thanks for your Hard work. Everything is in Place and I'm happy that Airtel is really Trying its Best.
Namaste Mr. Kumar,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
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We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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This is to inform you that your concern listed on 09 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33