[Resolved]  Airtel Blackberry — GPRS service not working on blackberry device(curve 8310)

AirTel — GPRS and Blackberry Service

For the past 3 days, I have been trying to activate the Blackberry service and the GPRS service on my Nokia E 90 device but to no avail. I have been calling the AIRTEL CUSTOMER CARE and AIRTEL BLACKBERRY CUSTOMER CARE people everyday and after every few hours and have to repeat my story to them again and again. I get the same reply that the services would be activated within 4 hours.. but it has already been 3 days... after getting replies and replies that it would start within 4 hours... People in the CUSTOMER CARE tell me that they would call me back but again I never get a call back and so I have to call again and again after a few hours. They dont even bother to write down what I have requested to them. I dnt understand Is this what the CUSTOMER CARE is all about? .. NO SERVICE.. NO CALL BACKS.. NO UNDERSTANDING.. NO REPLIES!!! I would seriously request you to get back to me regarding this and solve my problem!!!
Name : Kapil Walia, Number : [protected]

Please have Airtel BlackBerry team call me asap.

Blackberry — device not working properly

i purchased a new blackberry curve 8520 6 months back , it was with bill ,now the problem started with the trackpad sometime after using the handset now suddenly it is like functioning on its own the menu open anytime if i wanna switch off the device i cant unless battery is removed and above all whren i approched service centre at vodafone punjabi bagh a direct service from blackberry they refused to repair the handset in warranty as they said this is hardware issue and warrranty includes only software issues and all the repairs are chargeble , i m really pissed of by this answer as they claim to b a reputed company and the service back off is . no service centres nearby and after finding one u come to know tht it will be repaired by payin charges ,than what is the usre of buying handset with bill , better i had purchased without bill in my opinonon blackberry is the worst device i have ever used .

Blackberry — device is not working

very 3rd class services blackberry providing us.....in their store pune ( shivaji nagar) employees are totaly illitrate(angootha chaap)....they don,t know how to make relation with customer and how to deal with them....even they don,t know the spelling of MIC they wrote "MIKE PRBLM" in job sheet of my device.......fckngbrry...i hav bought my phone 9810(bold4) on 2 of nov and aftr 5-6 day on 8 nov device started prblm like---hang, mic not respondind, speakers nt wrkng, display light movng up-down like CRT screen...and all the prblms were not stable....smtimes it happens 4-5 times in day smtimes device works well.....i hav informed all the time to customer care when i got prblm in device...they suggest me go to the nearest service center where you are....they,ll issue any certificate to you and you can exchange your device....aftrthn i went their...i full-fill all the formalities...then their employee told me that we,ll keep your mobile here for 2 days and we,ll check it that prblms are existing or not....so my prblm is --as i mentioned tht prblms are not stable....smtimes device work well...so how they'll caught prblm in during 2 days if device work well...and 2nd prblm is-----blacberry should provide any literate and smart representative at their service center who can understand tht why someone claim for prblm in their device when he or she bought it 8-10 days ago...what they think --.

and one more intersting thing---they said if we found prblm in device..we,ll issue certificate and you have to surrender your device from where you bought it and aftrthn they'll provide new one......i bought it from lucknow and now i am in pune and my exams are on my head
so how it is possible to go their and collect new device....and shopkeeper said that when you'll submit your device, then we,ll surrender it to blackberry,s office and after 1 week they,ll issue new one...then we can provide you...

this is the fastest service of blacberry in 21st century....my biggest fault that i have gone for blacberry mobile......

now a days if you bought any branded underwear from anywhere...and you found any fault like colur faintness.....then you can change it from anywhere at their store if you have bill....this is called service.....and that illitrate employee told me you have to go their to collect new device.....you have no choice, we can,nt do anything....suppose if i go lucknow (1500km frm pune) to change my device, then the fair of 1 side of train is 1600 it means for both side i have to pay 3200Rs...after then i hav to wait their for 1 week for which i have to pay 1500 Rs daily for hotel except food...so i have to pay 10500Rs for hotel....so my total expense for exchange my phone is around[protected]...so my qestion to blacberry services that who,ll pay it.....they should make little more pressure on their mind, when they make this type of 3rd class policies and rules for coustmers......

IMEI no- [protected]
contact num- [protected]

Dear Sir,

I am very much embarrassed to inform you about the problem existing in my handset, Blackberry 8520 GSM.
I purchased this phone on 28/12/2009 from a Blackberry store Delhi. After 6 months there existed a Network problem and Auto Off problem in this phone.

I submitted my handheld at Lucknow service station where they kept it for 15 days. After the agreed days of submission they returned back my phone by saying that the problem has been resolved. I started using this phone and the same problem occurred again and again 10 times. Again the phone was submitted and replaced on 22/10/2011. But after 7 days the same problem is occuring again. They said they have changed the Mobile set but the set is again giving problems and it is verty difficult to believe that the have replaced the set.

I request you to please look into the matter and solve this issue as soon as possible otherwise I would be forced to take some legal actions against this. Reference no. and details are as below.
Name : RAVI VERMA
Mob No. : [protected]
MEID NO. [protected] AND THE REPLACEMENT EMI NO. : [protected]

PIN :- 226001

Thanks and regards
Ravi Verma