[Resolved] Airtel Broadband — Threatening calls to pay waived off bill amount | |||
I would like to bring this issue to your notice. I used Airtel Broadband services last year. There was serious problem in connection and I had raised several complaints. For personal reasons I had to leave out of town and I wasn’t using this service for 3 months, during this time without solving my problem in connection I have been sent bills after bill for all 2 to 3 months. When I was back to Bangalore I had raised another complaint with Airtel customer care that without usage bills have been raised and asked them to cancel my connection. They suggested to pay half the bill amount and would waive off another half bill on non usage. This was a fair deal and I paid Rs. 1813 during last June and closed the matter. 2 months ago Airtel executive came and collected the instrument and modem as part of connection closure. Now, I am getting threatening calls from Delhi from some advocate Mr. Alok Singh saying I am due to pay Rs1700 if not paid he will file a case at Delhi high court and these calls are flowing in continuously from the number [protected] and saying if I don’t pay that amount they shall accuse me and bring me to court. I don’t understand does the high court judge has no other major matters to look at? is this the burning issue they want to solve. When the customer care has given me a waiver why is someone calling and threatening! He sternly clarifies saying once the connection is cut the customer care shall not be approached for details as they wont maintain any of these concerns raised and now the case is in their hands. I am forced to ask - When the matter dealt with customer care has no value why at all have a customer care in place. They can have advocates and gundas deal with billing, broadband and all such matters right. The behaviour from these people has been pathethic. If this continues I shall have to complaint against Airtel broadband and the person calling to the local police station. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
I would like to bring to your notice the following issues below:
Iam having billing issues since 3 to 4 months and inspite being continously filing the complaint, nothing has been done to resolve the issues.
Air tel services has been good in the past but now it has become worst day by day.
All of sudden they started sending the bills online and after many request they had put the password with my old phone number and due to that i had no access to my account, which i came to know later and that too i updated my new phone number there long time back. So i was unable to pay the bill ontime and always had to request for duplicate bills and everymonth they added late fees 75 rs for not providing me the access to my account. This i came to know later when i requested for the bills and also they never informed us that they are changing the mode of sending bills.
Later on again last month bill i havent received neither by post nor by email. When i made a request then i was informed that bill was sent and some woman named reena has received it.Well we dont have any lady with this name. Issue is that you people dont provide the bills and then keep on charging the late fee 75 rs from the custmors and i have filed so many complains everytime the excecutive ask me to pay the full amount and many time they drop the call as it happenedd yesterday and the name of ther person was Mr Krishna.
My question is if your delivery guys are not sincere enough to deliver the bills and then we make request for the bill, you should be paying for the bad service you are giving or you should take 75 rs every month for not sending us the bill.
My connection number is [protected], iam actually tired of making complains and if its not resolved the i would be rather better off the connection and then dont blame us later.
Dr.Kamaljeet
Iam having billing issues since 3 to 4 months and inspite being continously filing the complaint, nothing has been done to resolve the issues.
Air tel services has been good in the past but now it has become worst day by day.
All of sudden they started sending the bills online and after many request they had put the password with my old phone number and due to that i had no access to my account, which i came to know later and that too i updated my new phone number there long time back. So i was unable to pay the bill ontime and always had to request for duplicate bills and everymonth they added late fees 75 rs for not providing me the access to my account. This i came to know later when i requested for the bills and also they never informed us that they are changing the mode of sending bills.
Later on again last month bill i havent received neither by post nor by email. When i made a request then i was informed that bill was sent and some woman named reena has received it.Well we dont have any lady with this name. Issue is that you people dont provide the bills and then keep on charging the late fee 75 rs from the custmors and i have filed so many complains everytime the excecutive ask me to pay the full amount and many time they drop the call as it happenedd yesterday and the name of ther person was Mr Krishna.
My question is if your delivery guys are not sincere enough to deliver the bills and then we make request for the bill, you should be paying for the bad service you are giving or you should take 75 rs every month for not sending us the bill.
My connection number is [protected], iam actually tired of making complains and if its not resolved the i would be rather better off the connection and then dont blame us later.
Dr.Kamaljeet
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Airtel — bill not waived off
sir,i lodged a complaint for repetitive activation of monthly rental schemes on my mobile no.[protected] without my knowledge. for d same reason i got a waiver of rs.100 on 5th july, 2009. my ref. no.[protected]
for this i called to cust. care twice but i never got my bill waived off n now my ref. no. is being stated invalid. M not billing to pay any amount as my bill is still under the waiving limit but m not gettin any waiver from your company . Please help.