[Resolved]  Airtel Broadband — Concern with regard to non- refund of money collected (500) for Internet Broadband Service (TBLR 0075160 dated 12 January 2010).

From
Manjith Jacob
563, 31st main, 10th Cross,
HSR Layout, Sector-1
Bangalore- 560102

To
Whomsoever it may concern,
Bharti Airtel Limited,
India

SUB: Concern with regard to non- refund of money collected (500) for Internet Broadband Service (TBLR 0075160 dated 12 January 2010).

Dear Sir/Madam,

I would like to bring to your kind attention a very regretful experience that I had with Airtel BroadBand services. With the intention that I would be getting the best of the internet services, I had contacted Airtel Bangalore team to check for the feasibility of their service in my area (as specified above). One of your associates named Muniraj (with mobile no [protected]) came to my home. He had taken cash of Rs.500/-, my passport copy & my photograph with the assurance that connectivity would be provided by 20 January 2010. Once the payment was done, the scenario had taken a dramatic turn.

Following are my concerns.

• The associate named Muniraj, had not reverted back to me with the status of my connectivity.
• Muniraj had not even uploaded my TBLR 0075160 to the Airtel system. This was confirmed by the Airtel customer care team.
• I tried contacting the customer care service department, but they were not helpful in any way.
• After days of repeated calls, Muniraj responded that “We could not provide you broadband connectivity in your area”
• After making lots of calls to the customer care center, they have registered a service request (request no 28568954.).
• I tried reaching the associate Muniraj, but he kept promising me that he would be returning the money soon.
• A lady from the Complaint cell named, Vinoda with contact no[protected] had called me up and informed that she will follow up on this issue. She did not revert back and when I contacted her she was telling that she had lost all my details and needed the details again. This was quite embarrassing for a customer to keep calling your customer as well as complaint cell repeatedly .
• I fear to recommend Airtel to my friends circle.

I Need the following actions at the earliest.
• I need my money back at the earliest.
• Please ensure return of my documents and photograph along with the cash.
• I need a time frame as to when all the settlements would be completed.

Considering the suffocation that I have in my mind, I think this is the most polite email that I could sent you out. Would appreciate a quick turnaround.

These aspects had made me think twice to have any of bharti products hereafter.


Yours Sincerely,
Manjith
Mob:[protected]