Airtel Broadband — Cancellation requests not attended, sending customer monthly bills

I have been a loyal customer to Airtel for over a decade with no issues till date.

I had also starting using broadband and landline services for the last few years in Mumbai (my landline airtel number : [protected]). I have had good customer relations with airtel until a few months ago.

On 18 May 2012, I have relocated to Goa & my home in Mumbai has been closed from that date (no occupancy currently).

I had already submitted my landline airtel number : [protected]_mh on 16 May 2012 for cancellation. Service request # 15849968. 2 days later I had called to confirm that the request is being attended to. I had also got a message that all incoming will be stopped in 7 days & then within 3 weeks once approved it will be closed.

All old outstanding had also been cleared immediately after that approx. Rs. 2500+. Now I'm in receipt of monthly bills for the period 26 May 2012 to 25 Jun 2012 & then again from 26 Jun to 25 July 2012 amouting to Rs. 2075. How is this possible? Also I have got numerous calls from airtel where I have informed of above situation each time but still demanding payment. This has been extremely stressful.

Also there are DSL charges of Rs. 85 mentioned in the bill. This seems fraudulent considering the house is closed from 18 May 2012 & assuming that airtel was clearly told to close the line.

Can you please tell me why I should pay these bills when I had done my due diligence of intimating cancellation & also checking for the same a couple of days later. This is negligence from Airtel not to discontinue my line in adequate time & now they are calling me everytime & stressing me out to explain the same issue each time.

I have also sent emails earlier in addition to calls to [protected]@airtel.in, [protected]@in.airtel.com, nodal.[protected]@airtel.in,. But no one responds other than sending bills & quoting payment requests.