[Resolved]  Airtel Broadband Connection — Internet not working past 10 days with 8 complaint registered

Airtel — Landline and Broadband not working for 15 days

I'm really really frustated with Airtel now. For the past several weeks, my airtel landline [protected] has not been working and inspite of several calls and rasing requests twice, nothing seems to have moved. The response I get every time is that there is a technical problem from the exchange. I fail to understand, how serious is this "technical problem" which is taking weeks to get resolved.
Also, the call center guys have assured me 3 times in the past 3 days that it will be resolved within 24 hours. But nothing happens.

My work is getting hampered which largely depends on broadband.

I had got my MTNL broadband disconnected to take airtel, thinking that the service would be good, but I am highly disappointed.

Anmol
91-[protected]

Airtel Broadband — Broadband Not Working from 15 Days

Hi,

I have an airtel LandLine number for 1 Year. I removed by BSNL connection to go for Airtel Broadband with LandLine number[protected].

They raised a request on Decempber 18 with request number 40986614 which they closed after two days without resolving the issue.

I spoke to a Customer rep called Aravind who spoke to a Person on the field called SUraj and said the issue would get resolved in a few days with a new request number 41012270.

The issue still persists after 15 Days in spite of repeated calling to the customer care after speaking to Two Team Leaders Mahalakshmi and Aravaind and trying to speak to a guy named Anil whose Mobile number they have sying he is a team lead on the field but he never picks the call.

I guess if they dont resolve as promised today i should cancel all my airtel connections including my mobile.

Hemanth Kumar

+91-[protected]

Airtel Broadband — Internet Not working from 15 days

This is Anup Dogra, my internet is not working from last 15days, i also
register a complaint for the same on the same day. The complaint number is
43007338, but till now i have not received any resolution for the same. I am
facing lot of trouble without internet, may i know the reason of this
inconvenience and who will responsible for this.

I really don't know but my internet has to be up and running by the end of
today, otherwise i will be no longer your customer, i will discontinue this
horrible service.

Name- Anup Dogra
Airtel number - [protected]

Airtel broadband internet — Internet is not working for last 3 days

Hi,

Since Sunday morning, my Airtel broadband internet connection is not working.

Sunday, I log a complaint in customer service and representative told me that some outage is going on.

Post lunch, I got a call from Airtel technical department (from [protected]). Technical department confirms that there is no outage.

Now, I don't know who is correct... customer service agent or technical department.

On Sunday, one engineer visited to my place. He checked & confirm that the number allocated to me has been changed by some other number.

Immediately, he called to the technical department for this. Technical department confirms that this issue will be resolved just within few minutes.

But, till now, Tuesday evening, issue is not resolved.

Everyday, I'm calling customer service, but, customer service agents are not aware about anything about the status. No resolution provided by customer service.

He simply says that he need to log new complaint and internet may work from tomorrow. (Again, he was not sure for tomorrow as well)

Now, three days passed. Internet is not working. I called to the technical department (from which I got call on Sunday) at least 20 times. But, it is not yet resolved. Every time I got same answer that they will call me after 5 minutes. But, I never got a call.

I don't know what to do now. I've already send an email to nodal.[protected]@airtel.in

Broadband Land Line number[protected] | Service Request Number[protected]

Can anybody suggest me what to do now?

Thanks,

Puneet Kalra

Airtel Broadband — not working broadband since 10 days

hi i rajat sharma #151 sector11 panchkula iam very frustrated due to your poor service my broadband is not working since last 10 days. i can call many numbers given by your executive but they dn't pik the call. plzzz do the needfull


thnks.
rajat sharma

Internet complaint of Broadband Connection — Internet connection is not working from 15 days

Respected Sir,
I have been using the MTNL Internet(broadband) for eight month and found that the Internet speed is very slow & Internet is not working from 15 days, I took the unlimited broadband combo plan of 512Kbps but unfortunately Internet is not working from 15 days and i called 1504 several times but no response. and when I try to open any site the window screen showed Internet cant displayed I have called in many time about this problem but there is no response from MTNL. my number is 25051359
I think MTNL is not taking its customers seriously.

Thanks & Regards
Guru Prakash Sharma
[protected]

I have exactly similar experience with Airtel. My broadband phone number is [protected]. My DSL has suddenly stopped working (This is the third time this is happening in the last 3 months) I have complained on August 7, 2012 morning. They sent a wrong person(as they always do whenever i complain) to my house. That person told he cannot resolve the issue and said that another person will come within 2 hours. From that day I have been calling to customer care thrice a day and they always give me a promise that the problem will be resolved within 3-4 hours. I have not even recieved a single callback from any airtel executive.This is the worst response that I have seen till now in my life. Customers are just for these big companies. Even if they lose a customer, they still have many to fall back. I wish as a common man I can do something about it.