[Resolved]  Airtel Broadband Plan Issue In Jabalpur Madhya Pradesh — False commitment by customer

Address:

Madhya Pradesh

Dear sir ,

My Self Dheeraj Raikwar airtel no. is [protected] In jabalpur Madhya Pradesh .

I am a airtel Broad Band user of Airtel in jabalpur city in Madhya Pradesh India . I am using airtel connection and 15 days before airtel reaches me offering some new plan called airtel BB999 ( broad band 999 ) via their telecaller and in which they offer 1 Mbps speed and 75 GB of data download for which i get the details of that plan so i agreed to migrated my current plan with the new one , but they do not activate my plan for 15 days when i reaches them they told me that they do not have this plan while other users of jabalpur city got that plan and also their plan is activated , i am putting all of my conversation which i had with airtel in this complaint .

On Wed, Feb 16, 2011 at 1:05 PM, <[protected]@airtel.in> wrote:

Dear Customer,

Ref: Email dated[protected], enquiring about bill plan or available bill plans for the airtel number [protected].

Thank you for writing to airtel. We appreciate your interest in our latest offers.

We regret to inform you that as of now we do not have 999 combo plans from our end. Hence, we request you to please find attached the plan details for your reference.

If you wish to opt for any of the attached bill plans we would be pleased to process your request.


Plan Name Browser 799 Swift 1099 Impatience 1299
Plan Rental 799 1099 1299
Broadband Download Speed 512 Kbps 1 Mbps 2 Mbps
Free Voice Usage (A2A FL & Mobile) - Local 500 0 0
Free DSL Usage (GB) Unlimited Unlimited Unlimited
Additional DSL Usage Charges(Rs./ MB) NA NA NA
FUP Download Limit (GB) 8 15 20
Speed Beyond FUP Limit 256 Kbps 256 Kbps 256 Kbps
Voice Matrix
Pulse Rate Local FL - A2A 60 p/min 1 p/sec 1 p/sec
Pulse Rate Local FL - Others 75 p/min 1.2 p/sec 1.2 p/sec
Pulse Rate Local Mobile - A2A 60 p/min 1 p/sec 1 p/sec
Pulse Rate Local Mobile - Others 75 p/min 1.2 p/sec 1.2 p/sec
Pulse Rate STD Inter 75 p/min 1.2 p/sec 1.2 p/sec
STD A2A (FixedLine & Mobile) 60 p/min 1 p/sec 1 p/sec
Pulse Duration (sec)
Local FL 60 1 1
Local Mobile 60 1 1
STD Intra 60 1 1
STD Inter 60 1 1
Bundled VAS Discount (Rs.)
Website Builder 0 250 250
PC secure 100 125 125
Games on Demand 0 0 0
Online Desktop 0 0 0


You may also visit our website www.airtel.in for more information regarding our bill plans.

We hope that we have been able to address your query suitably. Please do write in for any further assistance.



warm regards,
Sujatha R B
customer care executive
bharti airtel limited.
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <Myairtel> to 121 from your registered airtel mobile. To register pls call 121 from your Fixedline


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=C6C6CD3B444547B1DC206F90FA1A63A6E02C...⇄



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 16/02/2011 03:54:00 AM
Subject: Re: [protected] [|BAL|Qrc3071736|]

Dear Sir,

This is 16 Feb 2011 when i am writing this mail , in you previous mail you said
my issue will be
resolved till 15 Feb 2011 . with my reference no[protected] about my broadband
plan migration of 999 ) . And i am disappointed that i didn't get any reply
from your side and that is not appreciable when we are talking to airtel , i
just wanted to know when you approaches me ( Through your tele caller might be
calling from Bhopal or Indore ) regarding your 999 broadband plan and once
she told me that she is going to migrate my plan from 699 to 999 , then why
this migration is still pending ? .

I hope you take this issue Seriously and do the necessary formalities needed
to activate my plan .





Regards :

Dheeraj Raikwar

+91 [protected]
+91 [protected]



On Mon, Feb 14, 2011 at 10:46 AM, <[protected]@airtel.in>wrote:
Dear Customer,

Ref: Email dated[protected], regarding plan migration related for airtel number
16178232.

Thank you for writing to airtel.

We would like to inform that your concern has been registered and forwarded
with the reference number 43026628 and the same will be addressed by
15-FEB-2011 05:45 PM.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

We hope that we have been able to address your query suitably. Please do write
in for any further assistance.



warm regards,
Shwetha V
customer care executive
bharti airtel limited.
Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
airtel mobile. To register pls call 121 from your Fixedline

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8D8FF21C4546
494A4D4DBEC3CF315AB9D33F43424BAE194C4E4FB0D33356BD&refno=Qrc3071736



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 12/02/2011 10:37:44 PM
Subject: Re: [protected] [|BAL|Qrc3050533|]

Dear Sir ,

Its fine that you don't have an authority to activate my plan , it will be
better if you give me the contact information of the concerned authority who
are distributing this plan to other user of airtel in jabalpur city .

And i find that some of the user of airtel already got this plan and the
services of this plan are also activated . And also i am interested to know
when i requested to activate this plan which your call came to me from your
side .


Regards :

Dheeraj Raikwar

+91 [protected]
+91 [protected]



On Fri, Feb 11, 2011 at 10:43 AM, <[protected]@airtel.in>wrote:
Dear Customer,

Ref: Email dated 10/02/2011, enquiring about bill plan for your airtel number
[protected].

Thank you for writing to airtel. We appreciate your interest in our latest
offers.

We regret like to inform you that as of now we do not have privilege to process
your request for plan migration.

Please find attached the plan details for your reference.

If you wish to opt for any of the attach

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