[Resolved]  Airtel — not getting proper information from customer care(Erode District)

sir
i am airtel distributor.my AYYAN MOBILES MAC number is [protected] FOC.
sterday night i lost my mobile([protected]).so for that i made a call to TSM GURU-Erode District(tn)and asked the region of my mobile tower but they not respond me well sir..They asked me to submit File copy from police station..but police not providing the copy..Really i felt very bad about airtel TSM GURU GROUP(Erode district).
I am distributor but not get valid information from them.then how airtel customer wil get ??????
Suppose in my situation any of customer suffer mean how can i help them???
finally one thing sir, i[censored] dont want then cancel my distributor….
Please take immediate action in this fault….
Thanks and regards
contact number is:[protected]
Sudhakar.P
[protected]@india.com