Airtel — wrongly disconnected mobile no.[protected]

Dear Sir,

We are one of your valued customer using AIRTEL mobiles & PRI System.We had another series of airtel connections which we opted for disconnection except one number which we wanted to be in individual name.The number is [protected].

We have completed all the formalities required for change of name of this number.However from 2nd July you department has disconnected all the numbers starting from [protected] to [protected] without giving importance of the mail forwared and also the hard copy of the letter given to them.

we never wanted the disconnection of [protected].

We called up 121 and went to your counter at Adhchini to but we did not get any positive response from you.Every time they ask us to mail for the same and we get an auto reply.How long should we wait for getting the things corrected which was never requested from you.

Please let us know whom should we approach for this and we also want a reply from you why this phone was disconnected when we have been paying for your service.why we are barred from the service.


here is the mail sent to you:-
Dear Customer,

Thank you for writing to Airtel. Your unique reference no. is[protected] .Request you to quote this number for future reference. We shall revert to you within 24 hours.

Warm Regards
Airtel Customer Service


Important: Please mention your mobile no. as 98XXXXXXXX /99XXXXXXXX in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

This is an auto-generated reply; kindly do not reply on this mail. For any queries please mail to [protected]@airtelindia.com.


[protected]-Original Message[protected]------
Subject: Re: SURRENDER OF OUR CORPORATE PLAN [|BAL|[protected]|[protected]|]
Date: 26/06/2009 01:19:28 PM
From: [protected]@crosslinkcargo.com
To: [protected]@airtelindia.com
Message body:

As per your requirement of the letter in official letter head .Please find attached the same herewith.Hard copy of this latter would be delivered to your customer care department at Okhla Phase-1 New Delhi.

If you want this letter to be received by you only.Kindly let us know the address where to submit and whom to submit.

Thanks Best regards

Prabhakar Pandey

----- Original Message -----
From: [protected]@airtelindia.com
To: [protected]@crosslinkcargo.com
Sent: Thursday June 25 2009 5:37 PM
Subject: Re: SURRENDER OF OUR CORPORATE PLAN [ BAL [protected][protected] ]

Dear Customer

Thank you for contacting Airtel.

We understand from your previous interaction dated 25 06 2009 you have requested for deactivate of your Airtel numbers .

We require the request to be forwarded on the company letter head with the seal and signature of the authorized signatory and the details of all the mobile numbers subscribed in the of your company.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Seethalakshmi B
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@crosslinkcargo.com
To: [protected]@airtelindia.com
Cc: nodalofficer.[protected]@airtel.in
Sent:[protected]:08:53
Subject: surrender of our corporate plan

Dear Sir

Thanks you for providing us your services for past 3 years.We have been using your post paid plan 298 celebration under corporate connections for the following numbers

[protected] to [protected]

Now we want to surrender our connections except for Phone number [protected].

You are requested to please disconnect all the connections except [protected] immediately and complete all the formalities relating to surrender.


Thanks best regards

Prabhakar Pandey
Manager-accounts
CROSSLINK CARGO MANAGEMENT PVT.LTD
35A SIDDHARTHA CHAMBERS-II
KALU SARAI HANUKKAHS
NEW DELHI-110016
Mobile:[protected]

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review use disclosure dissemination forwarding printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively Bharti Airtel Limited ) are unable to exercise control or ensure or guarantee the integrity of overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


YOUR IMMEDIATE ACTION IS REQUIRED.

KAMAL KUMAR MAKHIJA
[protected]